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Sophos PET not starting anymore

System administration

Hi,

 

It seems that our PET is no longer starting as a service on our SEC server.

The error we receive is "Unhandled Exception: System.BadImageFormatException: Could not load file or assembly 'log4net, Version=1.2.14.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a' or one of its dependencies. The module was expected to contain an assembly manifest. at Sophos.PolicyEvaluation.Console.Program.Main(String[] args)" when trying to start it from an elevated prompt.

Any ideas what might be causing this?



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  • 0

    Hello System administration,

    PET is no longer starting
    since when (and what could have changed)? Where do you see this error?

    when trying to start it from an elevated prompt
    trying to start which program? Are you referring to the service or the program?

    Christian

  • 0 in reply to QC

    Hello Christian

    We have the same issue. After a crash of the server running Sophos Enterprise Console (VM) the PET service is not starting anymore. So the service "Policy Evaluation Service" is affected.

    In the application eventlog of the server I find the same error message (see below / sry it's in german). It seems to be a problem with the log4net.ddl file.  What can we do about it?

    Der Dienst kann nicht gestartet werden. System.BadImageFormatException: Die Datei oder Assembly "log4net, Version=1.2.14.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a" oder eine Abhängigkeit davon wurde nicht gefunden. Im Modul wurde ein Assemblymanifest erwartet.
    Dateiname: "log4net, Version=1.2.14.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a"
    bei Sophos.PolicyEvaluation.Service.PETService.OnStart(String[] args)
    bei System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state) 

     

    Best regards,

    ZAG SA

  • 0 in reply to ZAG ICT

    Hi  

    Are there any recent changes in your environment? What is the version of the Sophos Enterprise console you are using? 

    Shweta

    Community Support Engineer | Sophos Technical Support
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  • 0 in reply to Shweta

    Hi Shweta

    There are no recent changes in our environment. The version of the Sophos Enterprise console is 5.5.0.

    The PET stopped working after a crash of the VM because a RAM error on the physical Server.
    When I try to restart the "PET" service I recieve the error described before.

    Best regards,

    ZAG System Administrator

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