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Unable to update the manager machine

Rakesh Vasavan

Hi Team,

Please help me to resolve this issue. I'm unable to download the threat detection from manager console.



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    Hello Rakesh Vasavan,

    what does the Logviewer show? The article might or might not help to resolve the error. In the latter case please check the SUMTrace logs in %ProgramData%\Sophos\Update Manager\Logs\. Search for a line containing <Info> License state is initialised to: and proceed downwards from there.

    Christian

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    Hello Rakesh Vasavan,

    what does the Logviewer show? The article might or might not help to resolve the error. In the latter case please check the SUMTrace logs in %ProgramData%\Sophos\Update Manager\Logs\. Search for a line containing <Info> License state is initialised to: and proceed downwards from there.

    Christian

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