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Sophos On Access Scan Logs?

Is there any way to find out what SophosScanD is scanning? I am trying to see why running a dev build takes longer than expected despite having an exclusion in place for the folder the build is being executed on. So far the log files I have found for Sophos only show server communication status and update instances.

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+1 Haridoss Sreenivasan over 7 years ago

Hi SadiAhmed

You would need to enable the Verbose logging for the detailed log report. Please refer to SAV for OS X - Enabling Advanced Logging and Storage on Sophos Cloud managed endpoints. Once enabling the Verbose log, Recreate the issue and save the log, also ensure to disable the Verbose logging after the log is saved. Let me know if this helps solve your question.

Haridoss S

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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+1 Haridoss Sreenivasan over 7 years ago

Hi SadiAhmed

You would need to enable the Verbose logging for the detailed log report. Please refer to SAV for OS X - Enabling Advanced Logging and Storage on Sophos Cloud managed endpoints. Once enabling the Verbose log, Recreate the issue and save the log, also ensure to disable the Verbose logging after the log is saved. Let me know if this helps solve your question.

Haridoss S

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 SadiAhmed over 7 years ago in reply to Haridoss Sreenivasan

Is there anything similar to run for Mac OS?
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0 Haridoss Sreenivasan over 7 years ago in reply to SadiAhmed

Hi SadiAhmed

The article mentioned above helps you enable the debugging via terminal in the Mac OS.

Haridoss S

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 SadiAhmed over 7 years ago in reply to Haridoss Sreenivasan

Oh sorry about that, I had opened up a link from a different post and thought it was in reference to this.

Thanks!
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0 Bob Koskovich over 5 years ago in reply to Haridoss Sreenivasan

The referenced kb 123239 seems to be gone, and I have been searching in vain for an equivalent/replacement. Does anyone have a reference to a new kb on this subject?

- Bob
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