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Add an exception in Sophos Endpoint Secutiry!!!

Christian Marinelli

Hi,

i installed Sophos Endpoint Security and Control 1.4.0 Cloud Server; unfortunatly, it blocks my software (not a virus) and it (the software) doesn't work fine. I read all the FAQ and the Help-On-Line but i couldn't understand how i can resolve my problem. I use Windows Server 2012 R2 but i have the same problem also in Windows Server 2016.

How can i resolve my problem?

Thanks to all

 

Christian



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  • 0 in reply to QC

    Hi,

    Sophos doesn't show any messages. I understant that Sophos blocks my programs because if i disable completely it, the program works; if i enable it, the programs doesn't work but Sophos doesn't show any messages. I know it's strange, but it is what happens.

     

    Christian

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  • 0 in reply to Christian Marinelli

    Hello Christian,

    if i disable completely
    how or what did you disable completely? Likely it's something that causes the program to fail as blocks should be accompanied by a message. What are the symptoms - the program just doesn't run, or? It might be a conflict (e.g. HIPS or BOPS) - please see Basic troubleshooting ... (skip to item 5 in the article) - that can't be resolved with an exclusion. 

    Christian

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