On-Premise Endpoint

Sophos Endpoint Software EnabelDebugging.exe on server 2012 r2

On-Premise Endpoint requires membership for participation - click to join

Thread Info

State Not Answered
Locked Locked
Replies 3 replies
Subscribers 4 subscribers
Views 4291 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

EnabelDebugging.exe on server 2012 r2

PopsZ1 over 8 years ago

When I try to run EnabelDebugging as disctrbed in How to enable verbose logging... the SAVService stops and I get this error: -

C:\>EnableDebugging.exe
Stopping service 'SAVService'
Error: Unable to create DOM document instance COM error: -2147221164

The comand prompt is run as administrator.

Any help would be appreciated.

This thread was automatically locked due to age.

Parents

0 QC over 8 years ago

Hello PopsZ1,

just a guess - EnableDebugging modifies factory.xml, could be an improperly registered msxmln.dll. Please try unregistering and re-registering, hm, msxml6.dll (both \system32 and \SysWOW64 versions).

Christian
Cancel
Vote Up 0 Vote Down

Cancel
0 jak over 8 years ago in reply to QC

Worse case you can ask support for the manual steps of creating the debug reg key and updating the XML.

Regards,

Jak
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 jak over 8 years ago in reply to QC

Worse case you can ask support for the manual steps of creating the debug reg key and updating the XML.

Regards,

Jak
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data