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Turn off Sophos Web Services for Internet connection after Windows 10 upgrade

I have Endpoint Standard. I just upgrade from Windows 7 to Windows 10. After the upgrade I received message "No Internet access" whenver I used Chrome or any browser. I have to stop the Sophos Web Update service then Internet Connection is back. However I have to do that everytime I shutdown Windows 10 and restart my PC. Any suggestions?

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0 NickP over 8 years ago

Hi,

Do you have the business version of Sophos Anti-Virus installed or Sophos Home edition (home.sophos.com)?

Kind regards

Nick
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0 HungBui over 8 years ago in reply to NickP

Hi Nick

I have Sophos Home edition. My Sophos Anti-Virus version is 10.3.15.

Kind regards
Hung
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0 NickP over 8 years ago in reply to HungBui

Hi,

I have sent you a private message with additional information I require.

Kind regards

Nick
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0 PhilBullough over 8 years ago

I too have the same problem. No internet connection after upgrading from Windows 7 to Windows 10. I have to select the "allow all traffic" option on the firewall to get onto the internet meaning that I have no firewall protection.
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0 JoelGalit over 8 years ago in reply to NickP

Hi,

I have similar problem. Upgraded to Windows 10 then after that I can no longer access the Internet and Sophos failed to update itself.

When I uninstalled Sophos then I gained access again to Internet

Pls help

thank you
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0 PaulHoney over 8 years ago in reply to NickP

Hi Nick

I am having the same problem as the other guys in the thread. If you have a recommended solution I would be very grateful.

Thanks

Paul
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0 IanDixon over 8 years ago in reply to NickP

After the Latest Windows 10 Pro Insider Pre released last Friday 27th May 2016 Build 14352.rs1_release.160522-1930, I to have no internet access through Edge and IE, to overcome this problem I have turned off WEB protection, but still this didn't work so Sophos Home latest version has been uninstalled on 3 Windows 10 PC's.

Any ideas ?
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0 NickP over 8 years ago in reply to IanDixon

Hi IanDixon,

We are tracking the Windows 10 insider preview case here.

We have tried Sophos Home on the latest build of insider preview today and have been unable to see the issue on both Edge and IE. Please can you confirm that there are no more Windows updates and that you are still seeing the issue.

Kind regards

Nick
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0 IanDixon over 8 years ago

Hi NickP

Yes I still have the same problem 14:30 31st May 2016

I have uninstalled and re-installed Sophos 5 times now with the same results on 3 PC's, NO INTERNET ACCESS

As soon as the latest Windows 10 version 14352 was installed last Friday 27th May 2016, there was a total block with the usual massage about internet access with Edge and IE, the only way out is uninstall Sophos or disable Web Protection.

I keep up-to-date and update my computer within hours of a new pre-release version becoming available if I see it.
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