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Sophos never updates

This software have never updated since I bought it 5 yrs ago. (on three year buys) How do you get it to update?

Time: 1/16/2016 13:16:32
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:31
Message: Downloading phase completed
Module: ALUpdate
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:31
Message: ERROR: Could not find a source for updated packages
Module: ALUpdate
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:31
Message: ERROR: Download of Sophos Endpoint Security and Control failed from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:28
Message: Downloading product Sophos Endpoint Security and Control from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:28
Message: ERROR: Download of Sophos Endpoint Security and Control failed from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:24
Message: Downloading product Sophos Endpoint Security and Control from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:24
Message: ERROR: Download of Sophos Endpoint Security and Control failed from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:21
Message: Downloading product Sophos Endpoint Security and Control from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:21
Message: ERROR: Download of Sophos Endpoint Security and Control failed from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:18
Message: Downloading product Sophos Endpoint Security and Control from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:18
Message: ERROR: Download of Sophos Endpoint Security and Control failed from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:13
Message: Downloading product Sophos Endpoint Security and Control from server sophos
Module: SDDS2Update
Process ID: 12032
Thread ID: 7092

Time: 1/16/2016 13:16:13
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 12032
Thread ID: 7092

This thread was automatically locked due to age.

Parents

0 EdBorn over 8 years ago

[General]

Endpoint security and control =	10.3
Support reference =
Current user rights =	Sophos Administrator

[Anti-virus and HIPS]

+[ Software]

Sophos Anti-Virus	10.3.15.71
On-access status	Enabled
Detection engine	3.60.0
Detection data	5.17
Virus data date	7/21/2015
Items detected	9566233
Detection identities	0
HIPS rules version	10.2.0
HIPS configuration version	1.0.5
Last updated	8/16/2015 8:00:31 AM

+[ Components]

AuthorisedLists.dll	10.3.2.192	, size 198440 bytes
BackgroundScanning.dll	10.3.2.192	, size 87336 bytes
BHOManagement.dll	10.3.2.192	, size 269608 bytes
Categories.dll	10.3.2.192	, size 13608 bytes
ComponentManager.dll	10.3.2.192	, size 124712 bytes
Configuration.dll	10.3.9.28	, size 501032 bytes
DesktopMessaging.dll	10.3.13.205	, size 450344 bytes
DetectionFeedback.dll	10.3.4.33	, size 775464 bytes
DriveProcessor.dll	10.3.2.192	, size 197928 bytes
EEConsumer.dll	10.3.2.192	, size 145704 bytes
FilterProcessors.dll	10.3.2.192	, size 359720 bytes
FSDecomposer.dll	10.3.2.192	, size 126760 bytes
ICAdapter.dll	10.3.3.121	, size 241448 bytes
ICManagement.dll	10.3.13.205	, size 727336 bytes
ICProcessors.dll	10.3.2.192	, size 333608 bytes
LegacyConsumers.dll	10.3.2.192	, size 125736 bytes
Localisation.dll	10.3.2.192	, size 166184 bytes
Logging.dll	10.3.2.192	, size 721192 bytes
OSDP.dll	1.44.1.2200	, size 226600 bytes
Persistance.dll	10.3.2.192	, size 128296 bytes
rkdisk.dll	1.5.30.0	, size 111400 bytes
SavAdapter.dll	10.3.13.205	, size 1506600 bytes
SAVControl.dll	10.3.13.205	, size 117544 bytes
SAVI.dll	8.1.7.2200	, size 3954984 bytes
savmscm.dll	2.00.1503	, size 249128 bytes
SavNeutralRes.dll	10.3.2.192	, size 3178280 bytes
SavPlugin.dll	10.3.7.154	, size 101160 bytes
SavRes.dll	10.3.13.242	, size 716072 bytes
SavResChs.dll	10.3.13.242	, size 131880 bytes
SavResCht.dll	10.3.13.242	, size 131880 bytes
SavResDeu.dll	10.3.13.242	, size 190248 bytes
SavResEng.dll	10.3.13.205	, size 182568 bytes
SavResEsp.dll	10.3.13.242	, size 190248 bytes
SavResFra.dll	10.3.13.242	, size 201512 bytes
SavResIt.dll	10.3.13.242	, size 196392 bytes
SavResJap.dll	10.3.13.242	, size 146216 bytes
SavSecurity.dll	10.3.2.192	, size 185640 bytes
SavShellExt.dll	10.3.13.205	, size 201000 bytes
SavShellExtX64.dll	10.3.13.205	, size 504616 bytes
ScanEditExports.dll	10.3.2.192	, size 29992 bytes
ScanEditFacade.dll	10.3.6.69	, size 261416 bytes
ScanManagement.dll	10.3.13.205	, size 390440 bytes
SIPSManagement.dll	10.3.2.192	, size 663336 bytes
sophos_detoured.dll	10.3.12.36	, size 275352 bytes
sophos_detoured_x64.dll	10.3.12.36	, size 217672 bytes
SophtainerAdapter.dll	10.3.2.192	, size 124712 bytes
sophtlib.dll	1.00.0.2200	, size 643880 bytes
SWIManagement.dll	10.3.2.192	, size 185640 bytes
SystemInformation.dll	10.3.13.205	, size 244008 bytes
TamperProtectionControl.dll	10.3.2.192	, size 48936 bytes
TamperProtectionManagement.dll	10.3.7.154	, size 126760 bytes
TamperProtectionPlugin.dll	10.3.11.86	, size 248616 bytes
ThreatDetection.dll	10.3.2.192	, size 739112 bytes
ThreatManagement.dll	10.3.4.33	, size 1033000 bytes
Translators.dll	10.3.9.28	, size 288040 bytes
Veex.dll	3.60.0.2200	, size 4933416 bytes
VirusDetection.dll	10.3.15.22	, size 1182472 bytes
BackgroundScanClient.exe	10.3.2.192	, size 68392 bytes
Native.exe	10.3.2.192	, size 176424 bytes
sav32cli.exe	2.98.000	, size 480552 bytes
SAVAdminService.exe	10.3.6.69	, size 288552 bytes
SAVCleanupService.exe	10.3.4.33	, size 195368 bytes
SavMain.exe	10.3.13.205	, size 1625384 bytes
SavProgress.exe	10.3.11.86	, size 378152 bytes
savproxy.exe	10.3.2.192	, size 91432 bytes
SavService.exe	10.3.11.86	, size 208168 bytes
WSCClient.exe	10.3.6.88	, size 254216 bytes
difxapi.dll	2.1	, size 414152 bytes
swi_filter.dll	3.4.8.0	, size 2240808 bytes
swi_filter_64.dll	3.4.8.0	, size 3418920 bytes
swi_ifslsp.dll	3.4.8.0	, size 126760 bytes
swi_ifslsp_64.dll	3.4.8.0	, size 173864 bytes
swi_di.exe	3.4.8.0	, size 287528 bytes
swi_fc.exe	3.4.8.0	, size 2483496 bytes
swi_filter.exe	3.4.8.0	, size 300840 bytes
swi_lsp32_util.exe	3.4.8.0	, size 242984 bytes
swi_lspdiag.exe	3.4.8.0	, size 203560 bytes
swi_lspdiag_64.exe	3.4.8.0	, size 252200 bytes
swi_service.exe	3.4.8.0	, size 3278632 bytes
swi_update_64.exe	3.4.8.0	, size 2081064 bytes
swi_callout.sys	3.4.9.0	, size 32512 bytes
savonaccess.sys	3.23.1.0	, size 161024 bytes
SophosBootDriver.sys	1.1.0.0	, size 27904 bytes
sophosboottasks.exe	10.3.4.33	, size 35624 bytes

[Firewall]

+[ Software]

Sophos Client Firewall	3.0.4
Status	Disabled
Connected location	Primary
Mode	Block by default

+[ Components]

ConfigurationManager.dll	3.0.1.72	, size 322720 bytes
Datastore.dll	3.0.1.72	, size 416456 bytes
DriverInstaller.exe	3.0.1.43	, size 154848 bytes
SFWCallout.sys	3.0.3.1	, size 65280 bytes
FirewallNAIPlugin.dll	3.0.1.72	, size 181592 bytes
FirewallPlugin.dll	3.0.1.72	, size 292856 bytes
Integrator.dll	3.0.3.4	, size 147632 bytes
libeay32.dll	1.0.1e	, size 1216736 bytes
Locator.dll	3.0.1.72	, size 221280 bytes
logo_rc.dll	3.0.1.72	, size 334056 bytes
op_ctrls.dll	3.0.1.72	, size 584328 bytes
op_data.dll	3.0.1.72	, size 264016 bytes
op_log.dll	3.0.1.72	, size 766632 bytes
op_viewer.exe	3.0.1.72	, size 373184 bytes
SCFAdapter.dll	3.0.1.72	, size 411312 bytes
SCFManager.exe	3.0.1.72	, size 170280 bytes
SCFMessaging.dll	3.0.1.72	, size 141928 bytes
SCFRes_LOGO_RC_de.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_en.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_es.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_fr.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_it.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_ja.dll	3.0.1.72	, size 13168 bytes
SCFRes_LOGO_RC_zh_CN.dll	3.0.1.72	, size 13168 bytes
SCFRes_LOGO_RC_zh_TW.dll	3.0.1.72	, size 13168 bytes
SCFRes_op_ctrls_de.dll	3.0.1.72	, size 38416 bytes
SCFRes_op_ctrls_en.dll	3.0.1.72	, size 35856 bytes
SCFRes_op_ctrls_es.dll	3.0.1.72	, size 36880 bytes
SCFRes_op_ctrls_fr.dll	3.0.1.72	, size 38416 bytes
SCFRes_op_ctrls_it.dll	3.0.1.72	, size 37904 bytes
SCFRes_op_ctrls_ja.dll	3.0.1.72	, size 31192 bytes
SCFRes_op_ctrls_zh_CN.dll	3.0.1.72	, size 28632 bytes
SCFRes_op_ctrls_zh_TW.dll	3.0.1.72	, size 29144 bytes
SCFRes_op_data_de.dll	3.0.1.72	, size 20392 bytes
SCFRes_op_data_en.dll	3.0.1.72	, size 19368 bytes
SCFRes_op_data_es.dll	3.0.1.72	, size 20392 bytes
SCFRes_op_data_fr.dll	3.0.1.72	, size 20904 bytes
SCFRes_op_data_it.dll	3.0.1.72	, size 20392 bytes
SCFRes_op_data_ja.dll	3.0.1.72	, size 17808 bytes
SCFRes_op_data_zh_CN.dll	3.0.1.72	, size 16784 bytes
ScfRes_op_data_zh_TW.dll	3.0.1.72	, size 16784 bytes
SCFRes_op_log_de.dll	3.0.1.72	, size 34808 bytes
SCFRes_op_log_en.dll	3.0.1.72	, size 32248 bytes
SCFRes_op_log_es.dll	3.0.1.72	, size 34296 bytes
SCFRes_op_log_fr.dll	3.0.1.72	, size 35856 bytes
SCFRes_op_log_it.dll	3.0.1.72	, size 34808 bytes
SCFRes_op_log_ja.dll	3.0.1.72	, size 29144 bytes
SCFRes_op_log_zh_CN.dll	3.0.1.72	, size 26560 bytes
SCFRes_op_log_zh_TW.dll	3.0.1.72	, size 26560 bytes
SCFRes_op_viewer_de.dll	3.0.1.72	, size 16784 bytes
SCFRes_op_viewer_en.dll	3.0.1.72	, size 16272 bytes
SCFRes_op_viewer_es.dll	3.0.1.72	, size 17296 bytes
SCFRes_op_viewer_fr.dll	3.0.1.72	, size 17808 bytes
SCFRes_op_viewer_it.dll	3.0.1.72	, size 17296 bytes
SCFRes_op_viewer_ja.dll	3.0.1.72	, size 15760 bytes
SCFRes_op_viewer_zh_CN.dll	3.0.1.72	, size 15248 bytes
SCFRes_op_viewer_zh_TW.dll	3.0.1.72	, size 15248 bytes
SCFRes_SCFTray_de.dll	3.0.1.72	, size 25024 bytes
SCFRes_SCFTray_en.dll	3.0.1.72	, size 24512 bytes
SCFRes_SCFTray_es.dll	3.0.1.72	, size 25024 bytes
SCFRes_SCFTray_fr.dll	3.0.1.72	, size 25024 bytes
SCFRes_SCFTray_it.dll	3.0.1.72	, size 25024 bytes
SCFRes_SCFTray_ja.dll	3.0.1.72	, size 23488 bytes
SCFRes_SCFTray_zh_CN.dll	3.0.1.72	, size 22952 bytes
SCFRes_SCFTray_zh_TW.dll	3.0.1.72	, size 22952 bytes
SCFService.exe	3.0.1.55	, size 852640 bytes
SecurityManager.dll	3.0.1.72	, size 96656 bytes
SystemProxies.dll	3.0.1.72	, size 203776 bytes
scfcfg.dll	3.0.1.72	, size 992744 bytes
SCFHandler.dll	3.0.1.72	, size 125472 bytes
ScfRes.dll	3.0.3.4	, size 307264 bytes
SCFRes_SCFCfg_de.dll	3.0.1.72	, size 54384 bytes
SCFRes_SCFCfg_en.dll	3.0.1.72	, size 51288 bytes
SCFRes_SCFCfg_es.dll	3.0.1.72	, size 52848 bytes
SCFRes_SCFCfg_fr.dll	3.0.1.72	, size 56968 bytes
SCFRes_SCFCfg_it.dll	3.0.1.72	, size 54896 bytes
SCFRes_SCFCfg_ja.dll	3.0.1.72	, size 41512 bytes
SCFRes_SCFCfg_zh_cn.dll	3.0.1.72	, size 36368 bytes
SCFRes_SCFCfg_zh_tw.dll	3.0.1.72	, size 36368 bytes
SFWCallout.sys	3.0.3.1	, size 65280 bytes

[Updating]

-[ Software]

Sophos AutoUpdate	4.3.10.27
Last checked for updates	1/16/2016 13:31:29
Update status	Failed

-[ Components]

ALMon.exe	5.3.10.27	, size 1592104 bytes
ALsvc.exe	5.3.10.27	, size 340264 bytes
ALUpdate.exe	7.3.10.27	, size 1181480 bytes
SophosUpdate.exe	4.3.10.14	, size 1766696 bytes
ALMsg.dll	1.0.1.354	, size 285176 bytes
AUAdapter.dll	4.3.10.27	, size 916776 bytes
ChannelUpdater.dll	4.3.10.27	, size 366888 bytes
cidsync.dll	5.3.10.27	, size 233768 bytes
config.dll	4.3.10.27	, size 145704 bytes
crypto.dll	4.3.10.27	, size 46888 bytes
EECustomActions.dll	4.3.10.27	, size 449832 bytes
inetconn.dll	4.3.10.27	, size 209192 bytes
InstlMgr.dll	4.3.10.27	, size 123176 bytes
ispsheet.dll	4.3.10.27	, size 617256 bytes
libeay32.dll	1.0.1b	, size 1304360 bytes
Logger.dll	4.3.10.27	, size 250152 bytes
msvcp90.dll	9.00.30729.6161	, size 569680 bytes
msvcr90.dll	9.00.30729.6161	, size 653136 bytes
retailer.dll	4.3.10.27	, size 1664296 bytes
SAUConfigDLL.dll	4.3.10.27	, size 394536 bytes
SingleGUIPlugin.dll	4.3.10.27	, size 594216 bytes
SUL.dll	4.3.10.14	, size 1516328 bytes
swlocale.dll	4.3.10.27	, size 37672 bytes
xmlcpp.dll	4.0.0.27	, size 123176 bytes
iconfig.ppi	4.3.10.27	, size 333608 bytes
ilog.ppi	4.3.10.27	, size 425768 bytes
isched.ppi	4.3.10.27	, size 291624 bytes
almonres.dll	4.3.10.27	, size 29992 bytes
iconfres.dll	4.3.10.27	, size 12584 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.10.27	, size 26920 bytes
almonres.dll	4.3.10.27	, size 31016 bytes
iconfres.dll	4.3.10.27	, size 12584 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 30504 bytes
almonres.dll	4.3.10.27	, size 31016 bytes
iconfres.dll	4.3.10.27	, size 13096 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 28968 bytes
almonres.dll	4.3.10.27	, size 32552 bytes
iconfres.dll	4.3.10.27	, size 13096 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 31016 bytes
ALMonres.dll	4.3.10.27	, size 31528 bytes
iconfres.dll	4.3.10.27	, size 12584 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 29992 bytes
almonres.dll	4.3.10.27	, size 26920 bytes
iconfres.dll	4.3.10.27	, size 12072 bytes
ilogres.dll	4.3.10.27	, size 10024 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 20776 bytes
ALMonres.dll	4.3.10.27	, size 25384 bytes
iconfres.dll	4.3.10.27	, size 12072 bytes
ilogres.dll	4.3.10.27	, size 10024 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 16168 bytes
ALMonres.dll	4.3.10.27	, size 25384 bytes
iconfres.dll	4.3.10.27	, size 12072 bytes
ilogres.dll	4.3.10.27	, size 10024 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 16680 bytes

[System]

Revision =	4865
Description =	AMD64 Family 21 Model 19 Stepping 1
AddressWidth =	64
ThreadCount =	4
LoadPercentage =	19
VirtualizationFirmwareEnabled =	True
Level =	21
DeviceID =	CPU0
AssetTag =	FFFF
CurrentVoltage =	9
PowerManagementSupported =	False
SocketDesignation =	Socket FT1
StatusInfo =	3
Family =	72
Name =	AMD A8-5545M APU with Radeon(tm) HD Graphics
Manufacturer =	AuthenticAMD
NumberOfEnabledCore =	4
DataWidth =	64
Stepping =	1
InstallDate =
ProcessorType =	3
Characteristics =	4
Caption =	AMD64 Family 21 Model 19 Stepping 1
L2CacheSize =	4096
VoltageCaps =
L3CacheSpeed =	0
CreationClassName =	Win32_Processor
Architecture =	9
PartNumber =	FFFF
ErrorDescription =
Availability =	3
SystemName =	EDSDELL
Role =	CPU
SecondLevelAddressTranslationExtensions =	True
NumberOfCores =	4
CurrentClockSpeed =	1700
SystemCreationClassName =	Win32_ComputerSystem
PowerManagementCapabilities =
ConfigManagerUserConfig =
VMMonitorModeExtensions =	True
ErrorCleared =
L3CacheSize =	0
UniqueId =
ProcessorId =	178BFBFF00610F31
L2CacheSpeed =
SerialNumber =	NotSupport
ExtClock =	100
CpuStatus =	1
ConfigManagerErrorCode =
OtherFamilyDescription =
Version =	Model 3, Stepping 1
Status =	OK
NumberOfLogicalProcessors =	4
PNPDeviceID =
UpgradeMethod =	6
MaxClockSpeed =	1700
LastErrorCode =
Description =
CurrentTimeZone =	-300
CSCreationClassName =	Win32_ComputerSystem
DataExecutionPrevention_Available =	True
ServicePackMinorVersion =	0
PAEEnabled =
Debug =	False
MUILanguages =
BuildNumber =	10586
TotalVisibleMemorySize =	7541768
DataExecutionPrevention_SupportPolicy =	2
Name =	Microsoft Windows 10 Home\|C:\WINDOWS\|\Device\Harddisk0\Partition5
CSName =	EDSDELL
BuildType =	Multiprocessor Free
Manufacturer =	Microsoft Corporation
PlusVersionNumber =
OSType =	18
InstallDate =	20151228 034748
RegisteredUser =	ed.born@embarqmail.com
ProductType =	1
NumberOfUsers =	2
Caption =	Microsoft Windows 10 Home
NumberOfProcesses =	110
LocalDateTime =	20160116 133523
TotalVirtualMemorySize =	8721416
WindowsDirectory =	C:\WINDOWS
OSArchitecture =	64-bit
SystemDrive =	C:
CreationClassName =	Win32_OperatingSystem
OSLanguage =	1033
ServicePackMajorVersion =	0
LargeSystemCache =
TotalSwapSpaceSize =
SizeStoredInPagingFiles =	1179648
Primary =	True
SystemDirectory =	C:\WINDOWS\system32
NumberOfLicensedUsers =	0
DataExecutionPrevention_Drivers =	True
CSDVersion =
CountryCode =	1
OtherTypeDescription =
BootDevice =	\Device\HarddiskVolume1
MaxProcessMemorySize =	137438953344
SerialNumber =	00326-10000-00000-AA402
PortableOperatingSystem =	False
OperatingSystemSKU =	101
MaxNumberOfProcesses =	4294967295
LastBootUpTime =	20160109 114952
FreeSpaceInPagingFiles =	1160428
SystemDevice =	\Device\HarddiskVolume5
DataExecutionPrevention_32BitApplications =	True
Organization =
PlusProductID =
SuiteMask =	784
FreeVirtualMemory =	4454208
ForegroundApplicationBoost =	2
Version =	10.0.10586
Status =	OK
FreePhysicalMemory =	4060780
EncryptionLevel =	256
Locale =	0409
Distributed =	False
CodeSet =	1252
OSProductSuite =	768

Reply

0 EdBorn over 8 years ago

[General]

Endpoint security and control =	10.3
Support reference =
Current user rights =	Sophos Administrator

[Anti-virus and HIPS]

+[ Software]

Sophos Anti-Virus	10.3.15.71
On-access status	Enabled
Detection engine	3.60.0
Detection data	5.17
Virus data date	7/21/2015
Items detected	9566233
Detection identities	0
HIPS rules version	10.2.0
HIPS configuration version	1.0.5
Last updated	8/16/2015 8:00:31 AM

+[ Components]

AuthorisedLists.dll	10.3.2.192	, size 198440 bytes
BackgroundScanning.dll	10.3.2.192	, size 87336 bytes
BHOManagement.dll	10.3.2.192	, size 269608 bytes
Categories.dll	10.3.2.192	, size 13608 bytes
ComponentManager.dll	10.3.2.192	, size 124712 bytes
Configuration.dll	10.3.9.28	, size 501032 bytes
DesktopMessaging.dll	10.3.13.205	, size 450344 bytes
DetectionFeedback.dll	10.3.4.33	, size 775464 bytes
DriveProcessor.dll	10.3.2.192	, size 197928 bytes
EEConsumer.dll	10.3.2.192	, size 145704 bytes
FilterProcessors.dll	10.3.2.192	, size 359720 bytes
FSDecomposer.dll	10.3.2.192	, size 126760 bytes
ICAdapter.dll	10.3.3.121	, size 241448 bytes
ICManagement.dll	10.3.13.205	, size 727336 bytes
ICProcessors.dll	10.3.2.192	, size 333608 bytes
LegacyConsumers.dll	10.3.2.192	, size 125736 bytes
Localisation.dll	10.3.2.192	, size 166184 bytes
Logging.dll	10.3.2.192	, size 721192 bytes
OSDP.dll	1.44.1.2200	, size 226600 bytes
Persistance.dll	10.3.2.192	, size 128296 bytes
rkdisk.dll	1.5.30.0	, size 111400 bytes
SavAdapter.dll	10.3.13.205	, size 1506600 bytes
SAVControl.dll	10.3.13.205	, size 117544 bytes
SAVI.dll	8.1.7.2200	, size 3954984 bytes
savmscm.dll	2.00.1503	, size 249128 bytes
SavNeutralRes.dll	10.3.2.192	, size 3178280 bytes
SavPlugin.dll	10.3.7.154	, size 101160 bytes
SavRes.dll	10.3.13.242	, size 716072 bytes
SavResChs.dll	10.3.13.242	, size 131880 bytes
SavResCht.dll	10.3.13.242	, size 131880 bytes
SavResDeu.dll	10.3.13.242	, size 190248 bytes
SavResEng.dll	10.3.13.205	, size 182568 bytes
SavResEsp.dll	10.3.13.242	, size 190248 bytes
SavResFra.dll	10.3.13.242	, size 201512 bytes
SavResIt.dll	10.3.13.242	, size 196392 bytes
SavResJap.dll	10.3.13.242	, size 146216 bytes
SavSecurity.dll	10.3.2.192	, size 185640 bytes
SavShellExt.dll	10.3.13.205	, size 201000 bytes
SavShellExtX64.dll	10.3.13.205	, size 504616 bytes
ScanEditExports.dll	10.3.2.192	, size 29992 bytes
ScanEditFacade.dll	10.3.6.69	, size 261416 bytes
ScanManagement.dll	10.3.13.205	, size 390440 bytes
SIPSManagement.dll	10.3.2.192	, size 663336 bytes
sophos_detoured.dll	10.3.12.36	, size 275352 bytes
sophos_detoured_x64.dll	10.3.12.36	, size 217672 bytes
SophtainerAdapter.dll	10.3.2.192	, size 124712 bytes
sophtlib.dll	1.00.0.2200	, size 643880 bytes
SWIManagement.dll	10.3.2.192	, size 185640 bytes
SystemInformation.dll	10.3.13.205	, size 244008 bytes
TamperProtectionControl.dll	10.3.2.192	, size 48936 bytes
TamperProtectionManagement.dll	10.3.7.154	, size 126760 bytes
TamperProtectionPlugin.dll	10.3.11.86	, size 248616 bytes
ThreatDetection.dll	10.3.2.192	, size 739112 bytes
ThreatManagement.dll	10.3.4.33	, size 1033000 bytes
Translators.dll	10.3.9.28	, size 288040 bytes
Veex.dll	3.60.0.2200	, size 4933416 bytes
VirusDetection.dll	10.3.15.22	, size 1182472 bytes
BackgroundScanClient.exe	10.3.2.192	, size 68392 bytes
Native.exe	10.3.2.192	, size 176424 bytes
sav32cli.exe	2.98.000	, size 480552 bytes
SAVAdminService.exe	10.3.6.69	, size 288552 bytes
SAVCleanupService.exe	10.3.4.33	, size 195368 bytes
SavMain.exe	10.3.13.205	, size 1625384 bytes
SavProgress.exe	10.3.11.86	, size 378152 bytes
savproxy.exe	10.3.2.192	, size 91432 bytes
SavService.exe	10.3.11.86	, size 208168 bytes
WSCClient.exe	10.3.6.88	, size 254216 bytes
difxapi.dll	2.1	, size 414152 bytes
swi_filter.dll	3.4.8.0	, size 2240808 bytes
swi_filter_64.dll	3.4.8.0	, size 3418920 bytes
swi_ifslsp.dll	3.4.8.0	, size 126760 bytes
swi_ifslsp_64.dll	3.4.8.0	, size 173864 bytes
swi_di.exe	3.4.8.0	, size 287528 bytes
swi_fc.exe	3.4.8.0	, size 2483496 bytes
swi_filter.exe	3.4.8.0	, size 300840 bytes
swi_lsp32_util.exe	3.4.8.0	, size 242984 bytes
swi_lspdiag.exe	3.4.8.0	, size 203560 bytes
swi_lspdiag_64.exe	3.4.8.0	, size 252200 bytes
swi_service.exe	3.4.8.0	, size 3278632 bytes
swi_update_64.exe	3.4.8.0	, size 2081064 bytes
swi_callout.sys	3.4.9.0	, size 32512 bytes
savonaccess.sys	3.23.1.0	, size 161024 bytes
SophosBootDriver.sys	1.1.0.0	, size 27904 bytes
sophosboottasks.exe	10.3.4.33	, size 35624 bytes

[Firewall]

+[ Software]

Sophos Client Firewall	3.0.4
Status	Disabled
Connected location	Primary
Mode	Block by default

+[ Components]

ConfigurationManager.dll	3.0.1.72	, size 322720 bytes
Datastore.dll	3.0.1.72	, size 416456 bytes
DriverInstaller.exe	3.0.1.43	, size 154848 bytes
SFWCallout.sys	3.0.3.1	, size 65280 bytes
FirewallNAIPlugin.dll	3.0.1.72	, size 181592 bytes
FirewallPlugin.dll	3.0.1.72	, size 292856 bytes
Integrator.dll	3.0.3.4	, size 147632 bytes
libeay32.dll	1.0.1e	, size 1216736 bytes
Locator.dll	3.0.1.72	, size 221280 bytes
logo_rc.dll	3.0.1.72	, size 334056 bytes
op_ctrls.dll	3.0.1.72	, size 584328 bytes
op_data.dll	3.0.1.72	, size 264016 bytes
op_log.dll	3.0.1.72	, size 766632 bytes
op_viewer.exe	3.0.1.72	, size 373184 bytes
SCFAdapter.dll	3.0.1.72	, size 411312 bytes
SCFManager.exe	3.0.1.72	, size 170280 bytes
SCFMessaging.dll	3.0.1.72	, size 141928 bytes
SCFRes_LOGO_RC_de.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_en.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_es.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_fr.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_it.dll	3.0.1.72	, size 13680 bytes
SCFRes_LOGO_RC_ja.dll	3.0.1.72	, size 13168 bytes
SCFRes_LOGO_RC_zh_CN.dll	3.0.1.72	, size 13168 bytes
SCFRes_LOGO_RC_zh_TW.dll	3.0.1.72	, size 13168 bytes
SCFRes_op_ctrls_de.dll	3.0.1.72	, size 38416 bytes
SCFRes_op_ctrls_en.dll	3.0.1.72	, size 35856 bytes
SCFRes_op_ctrls_es.dll	3.0.1.72	, size 36880 bytes
SCFRes_op_ctrls_fr.dll	3.0.1.72	, size 38416 bytes
SCFRes_op_ctrls_it.dll	3.0.1.72	, size 37904 bytes
SCFRes_op_ctrls_ja.dll	3.0.1.72	, size 31192 bytes
SCFRes_op_ctrls_zh_CN.dll	3.0.1.72	, size 28632 bytes
SCFRes_op_ctrls_zh_TW.dll	3.0.1.72	, size 29144 bytes
SCFRes_op_data_de.dll	3.0.1.72	, size 20392 bytes
SCFRes_op_data_en.dll	3.0.1.72	, size 19368 bytes
SCFRes_op_data_es.dll	3.0.1.72	, size 20392 bytes
SCFRes_op_data_fr.dll	3.0.1.72	, size 20904 bytes
SCFRes_op_data_it.dll	3.0.1.72	, size 20392 bytes
SCFRes_op_data_ja.dll	3.0.1.72	, size 17808 bytes
SCFRes_op_data_zh_CN.dll	3.0.1.72	, size 16784 bytes
ScfRes_op_data_zh_TW.dll	3.0.1.72	, size 16784 bytes
SCFRes_op_log_de.dll	3.0.1.72	, size 34808 bytes
SCFRes_op_log_en.dll	3.0.1.72	, size 32248 bytes
SCFRes_op_log_es.dll	3.0.1.72	, size 34296 bytes
SCFRes_op_log_fr.dll	3.0.1.72	, size 35856 bytes
SCFRes_op_log_it.dll	3.0.1.72	, size 34808 bytes
SCFRes_op_log_ja.dll	3.0.1.72	, size 29144 bytes
SCFRes_op_log_zh_CN.dll	3.0.1.72	, size 26560 bytes
SCFRes_op_log_zh_TW.dll	3.0.1.72	, size 26560 bytes
SCFRes_op_viewer_de.dll	3.0.1.72	, size 16784 bytes
SCFRes_op_viewer_en.dll	3.0.1.72	, size 16272 bytes
SCFRes_op_viewer_es.dll	3.0.1.72	, size 17296 bytes
SCFRes_op_viewer_fr.dll	3.0.1.72	, size 17808 bytes
SCFRes_op_viewer_it.dll	3.0.1.72	, size 17296 bytes
SCFRes_op_viewer_ja.dll	3.0.1.72	, size 15760 bytes
SCFRes_op_viewer_zh_CN.dll	3.0.1.72	, size 15248 bytes
SCFRes_op_viewer_zh_TW.dll	3.0.1.72	, size 15248 bytes
SCFRes_SCFTray_de.dll	3.0.1.72	, size 25024 bytes
SCFRes_SCFTray_en.dll	3.0.1.72	, size 24512 bytes
SCFRes_SCFTray_es.dll	3.0.1.72	, size 25024 bytes
SCFRes_SCFTray_fr.dll	3.0.1.72	, size 25024 bytes
SCFRes_SCFTray_it.dll	3.0.1.72	, size 25024 bytes
SCFRes_SCFTray_ja.dll	3.0.1.72	, size 23488 bytes
SCFRes_SCFTray_zh_CN.dll	3.0.1.72	, size 22952 bytes
SCFRes_SCFTray_zh_TW.dll	3.0.1.72	, size 22952 bytes
SCFService.exe	3.0.1.55	, size 852640 bytes
SecurityManager.dll	3.0.1.72	, size 96656 bytes
SystemProxies.dll	3.0.1.72	, size 203776 bytes
scfcfg.dll	3.0.1.72	, size 992744 bytes
SCFHandler.dll	3.0.1.72	, size 125472 bytes
ScfRes.dll	3.0.3.4	, size 307264 bytes
SCFRes_SCFCfg_de.dll	3.0.1.72	, size 54384 bytes
SCFRes_SCFCfg_en.dll	3.0.1.72	, size 51288 bytes
SCFRes_SCFCfg_es.dll	3.0.1.72	, size 52848 bytes
SCFRes_SCFCfg_fr.dll	3.0.1.72	, size 56968 bytes
SCFRes_SCFCfg_it.dll	3.0.1.72	, size 54896 bytes
SCFRes_SCFCfg_ja.dll	3.0.1.72	, size 41512 bytes
SCFRes_SCFCfg_zh_cn.dll	3.0.1.72	, size 36368 bytes
SCFRes_SCFCfg_zh_tw.dll	3.0.1.72	, size 36368 bytes
SFWCallout.sys	3.0.3.1	, size 65280 bytes

[Updating]

-[ Software]

Sophos AutoUpdate	4.3.10.27
Last checked for updates	1/16/2016 13:31:29
Update status	Failed

-[ Components]

ALMon.exe	5.3.10.27	, size 1592104 bytes
ALsvc.exe	5.3.10.27	, size 340264 bytes
ALUpdate.exe	7.3.10.27	, size 1181480 bytes
SophosUpdate.exe	4.3.10.14	, size 1766696 bytes
ALMsg.dll	1.0.1.354	, size 285176 bytes
AUAdapter.dll	4.3.10.27	, size 916776 bytes
ChannelUpdater.dll	4.3.10.27	, size 366888 bytes
cidsync.dll	5.3.10.27	, size 233768 bytes
config.dll	4.3.10.27	, size 145704 bytes
crypto.dll	4.3.10.27	, size 46888 bytes
EECustomActions.dll	4.3.10.27	, size 449832 bytes
inetconn.dll	4.3.10.27	, size 209192 bytes
InstlMgr.dll	4.3.10.27	, size 123176 bytes
ispsheet.dll	4.3.10.27	, size 617256 bytes
libeay32.dll	1.0.1b	, size 1304360 bytes
Logger.dll	4.3.10.27	, size 250152 bytes
msvcp90.dll	9.00.30729.6161	, size 569680 bytes
msvcr90.dll	9.00.30729.6161	, size 653136 bytes
retailer.dll	4.3.10.27	, size 1664296 bytes
SAUConfigDLL.dll	4.3.10.27	, size 394536 bytes
SingleGUIPlugin.dll	4.3.10.27	, size 594216 bytes
SUL.dll	4.3.10.14	, size 1516328 bytes
swlocale.dll	4.3.10.27	, size 37672 bytes
xmlcpp.dll	4.0.0.27	, size 123176 bytes
iconfig.ppi	4.3.10.27	, size 333608 bytes
ilog.ppi	4.3.10.27	, size 425768 bytes
isched.ppi	4.3.10.27	, size 291624 bytes
almonres.dll	4.3.10.27	, size 29992 bytes
iconfres.dll	4.3.10.27	, size 12584 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.10.27	, size 26920 bytes
almonres.dll	4.3.10.27	, size 31016 bytes
iconfres.dll	4.3.10.27	, size 12584 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 30504 bytes
almonres.dll	4.3.10.27	, size 31016 bytes
iconfres.dll	4.3.10.27	, size 13096 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 28968 bytes
almonres.dll	4.3.10.27	, size 32552 bytes
iconfres.dll	4.3.10.27	, size 13096 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 31016 bytes
ALMonres.dll	4.3.10.27	, size 31528 bytes
iconfres.dll	4.3.10.27	, size 12584 bytes
ilogres.dll	4.3.10.27	, size 10536 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 29992 bytes
almonres.dll	4.3.10.27	, size 26920 bytes
iconfres.dll	4.3.10.27	, size 12072 bytes
ilogres.dll	4.3.10.27	, size 10024 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 20776 bytes
ALMonres.dll	4.3.10.27	, size 25384 bytes
iconfres.dll	4.3.10.27	, size 12072 bytes
ilogres.dll	4.3.10.27	, size 10024 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 16168 bytes
ALMonres.dll	4.3.10.27	, size 25384 bytes
iconfres.dll	4.3.10.27	, size 12072 bytes
ilogres.dll	4.3.10.27	, size 10024 bytes
ischdres.dll	4.3.10.27	, size 9512 bytes
sharedres.dll	4.3.1.126	, size 16680 bytes

[System]

Revision =	4865
Description =	AMD64 Family 21 Model 19 Stepping 1
AddressWidth =	64
ThreadCount =	4
LoadPercentage =	19
VirtualizationFirmwareEnabled =	True
Level =	21
DeviceID =	CPU0
AssetTag =	FFFF
CurrentVoltage =	9
PowerManagementSupported =	False
SocketDesignation =	Socket FT1
StatusInfo =	3
Family =	72
Name =	AMD A8-5545M APU with Radeon(tm) HD Graphics
Manufacturer =	AuthenticAMD
NumberOfEnabledCore =	4
DataWidth =	64
Stepping =	1
InstallDate =
ProcessorType =	3
Characteristics =	4
Caption =	AMD64 Family 21 Model 19 Stepping 1
L2CacheSize =	4096
VoltageCaps =
L3CacheSpeed =	0
CreationClassName =	Win32_Processor
Architecture =	9
PartNumber =	FFFF
ErrorDescription =
Availability =	3
SystemName =	EDSDELL
Role =	CPU
SecondLevelAddressTranslationExtensions =	True
NumberOfCores =	4
CurrentClockSpeed =	1700
SystemCreationClassName =	Win32_ComputerSystem
PowerManagementCapabilities =
ConfigManagerUserConfig =
VMMonitorModeExtensions =	True
ErrorCleared =
L3CacheSize =	0
UniqueId =
ProcessorId =	178BFBFF00610F31
L2CacheSpeed =
SerialNumber =	NotSupport
ExtClock =	100
CpuStatus =	1
ConfigManagerErrorCode =
OtherFamilyDescription =
Version =	Model 3, Stepping 1
Status =	OK
NumberOfLogicalProcessors =	4
PNPDeviceID =
UpgradeMethod =	6
MaxClockSpeed =	1700
LastErrorCode =
Description =
CurrentTimeZone =	-300
CSCreationClassName =	Win32_ComputerSystem
DataExecutionPrevention_Available =	True
ServicePackMinorVersion =	0
PAEEnabled =
Debug =	False
MUILanguages =
BuildNumber =	10586
TotalVisibleMemorySize =	7541768
DataExecutionPrevention_SupportPolicy =	2
Name =	Microsoft Windows 10 Home\|C:\WINDOWS\|\Device\Harddisk0\Partition5
CSName =	EDSDELL
BuildType =	Multiprocessor Free
Manufacturer =	Microsoft Corporation
PlusVersionNumber =
OSType =	18
InstallDate =	20151228 034748
RegisteredUser =	ed.born@embarqmail.com
ProductType =	1
NumberOfUsers =	2
Caption =	Microsoft Windows 10 Home
NumberOfProcesses =	110
LocalDateTime =	20160116 133523
TotalVirtualMemorySize =	8721416
WindowsDirectory =	C:\WINDOWS
OSArchitecture =	64-bit
SystemDrive =	C:
CreationClassName =	Win32_OperatingSystem
OSLanguage =	1033
ServicePackMajorVersion =	0
LargeSystemCache =
TotalSwapSpaceSize =
SizeStoredInPagingFiles =	1179648
Primary =	True
SystemDirectory =	C:\WINDOWS\system32
NumberOfLicensedUsers =	0
DataExecutionPrevention_Drivers =	True
CSDVersion =
CountryCode =	1
OtherTypeDescription =
BootDevice =	\Device\HarddiskVolume1
MaxProcessMemorySize =	137438953344
SerialNumber =	00326-10000-00000-AA402
PortableOperatingSystem =	False
OperatingSystemSKU =	101
MaxNumberOfProcesses =	4294967295
LastBootUpTime =	20160109 114952
FreeSpaceInPagingFiles =	1160428
SystemDevice =	\Device\HarddiskVolume5
DataExecutionPrevention_32BitApplications =	True
Organization =
PlusProductID =
SuiteMask =	784
FreeVirtualMemory =	4454208
ForegroundApplicationBoost =	2
Version =	10.0.10586
Status =	OK
FreePhysicalMemory =	4060780
EncryptionLevel =	256
Locale =	0409
Distributed =	False
CodeSet =	1252
OSProductSuite =	768

Children

No Data