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BIG PROBLEMS! Need URGENT! Help!

I have 2 problems with my Sophos

1. Everytime I try and update it, it says "Unable to contact servers"

2. I have scan my computer 10 times but there is still Adware poping ads all over my browers (Firefox and Google Chrome) the only websites that I have found to be uninfected is (Youtube, Google and Sophos) Please fix this before I have to restart my whole computer!



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