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Unmanaged machines and RMS

Darren EricksonJoquico

I have a lot of Unmanaged machines in SEC. I search some knowledge base and it has something to do with Remote Management Service.

May I know the reasons/causes why the RMS fails?



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    Hello Darren,

    the are two ways a machine can "get into SEC"

    1. Information about it (at least the name) is imported or discovered, the computer appears as unmanaged with, depending on the method, additional attributes set. Import doesn't (and can't) check whether the computer exists
    2. The managed version of Sophos is installed on an endpoint and contacts the management server. Obviously such an endpoint can't be unmanaged

    Thus - how did the computers get into SEC and how did you install Sophos on them?

    Christian

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    Hello Darren,

    the are two ways a machine can "get into SEC"

    1. Information about it (at least the name) is imported or discovered, the computer appears as unmanaged with, depending on the method, additional attributes set. Import doesn't (and can't) check whether the computer exists
    2. The managed version of Sophos is installed on an endpoint and contacts the management server. Obviously such an endpoint can't be unmanaged

    Thus - how did the computers get into SEC and how did you install Sophos on them?

    Christian

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