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Unmanaged machines and RMS

Darren EricksonJoquico

I have a lot of Unmanaged machines in SEC. I search some knowledge base and it has something to do with Remote Management Service.

May I know the reasons/causes why the RMS fails?



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  • 0
    Hi,

    Once protected, the Remote Management System (RMS) product is installed along with Sophos AutoUpdate, SAV, etc..

    As part of the install of RMS, the configuration file mrinit.conf if copied by setup.exe from the root of the distribution point to the install directory of RMS. This config is then stored under:
    hklm\software\sophos\messaging system\router
    ParentAddress being a key value to check. This should typically point at the management server. Maybe the first thing to check. Beyond that in terms of firewalls:
    Open TCP 8192 and 8194 on the server so the clients can connect to the routernt.exe process on the server and open TCP 8194 on the client. Not opening 8194 on the client isn't a show stopper but downstream message delivery will be delayed as the client will have to poll for messages instead of being notified to get them.

    I hope this helps get you started.

    Regards,
    Jak
  • 0

    Hello Darren,

    the are two ways a machine can "get into SEC"

    1. Information about it (at least the name) is imported or discovered, the computer appears as unmanaged with, depending on the method, additional attributes set. Import doesn't (and can't) check whether the computer exists
    2. The managed version of Sophos is installed on an endpoint and contacts the management server. Obviously such an endpoint can't be unmanaged

    Thus - how did the computers get into SEC and how did you install Sophos on them?

    Christian

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