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SEC 5.2 - install error 1603

Ingo

Hello all,

on a fresh installation of SEC 5.2 the following error got displayed:

        Sophos Management Server -- Installation failed

It a new installation with the database located on a different server.

OS is Windows 2008 R2.

Sophos_server64msi:

....

MSI (s) (08:C0) [13:51:58:268]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:268]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:268]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.MFC,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:268]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:268]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:284]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.MFC,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:284]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:284]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:284]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.MFC,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:284]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:284]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:315]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:315]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:315]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:315]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:315]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:315]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:330]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.CRT,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:330]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:330]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:330]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.CRT,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:330]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:330]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:346]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.ATL,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:346]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:346]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:346]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.ATL,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:346]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:362]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:377]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.ATL,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:377]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:377]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:377]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.ATL,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:377]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:377]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:408]: Note: 1: 2318 2:  
MSI (s) (08:C0) [13:51:58:408]: No System Restore sequence number for this installation.
MSI (s) (08:C0) [13:51:58:408]: Unlocking Server
MSI (s) (08:C0) [13:51:58:408]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 13:51:58: INSTALL. Return value 3.

....

MSI (s) (08:C0) [13:51:58:627]: Note: 1: 1708
MSI (s) (08:C0) [13:51:58:627]: Product: Sophos Management Server -- Installation failed.

MSI (s) (08:C0) [13:51:58:642]: Windows Installer installed the product. Product Name: Sophos Management Server. Product Version: 5.2.0. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.

MSI (s) (08:C0) [13:51:58:658]: Deferring clean up of packages/files, if any exist
MSI (s) (08:C0) [13:51:58:658]: MainEngineThread is returning 1603
MSI (s) (08:9C) [13:51:58:658]: No System Restore sequence number for this installation.
=== Logging stopped: 8/26/2013  13:51:58 ===
MSI (s) (08:9C) [13:51:58:658]: User policy value 'DisableRollback' is 0
MSI (s) (08:9C) [13:51:58:658]: Machine policy value 'DisableRollback' is 0
MSI (s) (08:9C) [13:51:58:658]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (08:9C) [13:51:58:658]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (08:9C) [13:51:58:658]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (08:9C) [13:51:58:658]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (08:9C) [13:51:58:658]: Restoring environment variables
MSI (s) (08:9C) [13:51:58:658]: Destroying RemoteAPI object.
MSI (s) (08:4C) [13:51:58:658]: Custom Action Manager thread ending.
MSI (c) (EC:D8) [13:51:58:674]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (EC:D8) [13:51:58:674]: MainEngineThread is returning 1603
=== Verbose logging stopped: 8/26/2013  13:51:58 ===

I appreciate your  help.

Regards,

Ingo

:42884


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  • 0

    After running into this error there is only "Sophos Management Server" installed.

    There is no registry key for the SUM I can modify.

    Just for testing. Using a local account worked. But for policy reason I need to use a domain account.

    Regards,

    Ingo

    :43004
  • 0

    I'm trying to find some information on troubleshooting this error - I'll get the thread updated as soon as I know more.

    :43034

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    I’’’’ve drawn a bit of a blank on this one.  It’’’’s a peculiar error and seems (from discussion with development) to be environmental hence we haven’’’’t had the problem before.

    A local account does work so that is at least a temporary solution.  If you must have a domain account then the next step is to raise a support ticket.

    :43063

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    Hello,

    I had the same error. The reason was NON-ASCII chars in the passwords of the domain accounts

    Changing the passwords of the domain accounts to ASCII-only solved it for me.

    :smileyhappy:

    Regards

    :49112
  • 0

    Thanks for the information! :smileyhappy:

    lichti wrote:

    I had the same error.

    There are quite a few logs on this thread mentioning a various errors.  Which error did you get and where did you get it?

    If you can let me know how the problem appeared to you and the path of troubleshooting that lead to finally changing password charactors we can add this to our knowledgebase.

    :49182

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    Dear all,

    Did any1 have received the solution on domain validation issue , i have too installed with local user it worked.

    But what changes we need to do while using domain credentials for SUM.

    :55830
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