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SEC 5.2 - install error 1603

Ingo

Hello all,

on a fresh installation of SEC 5.2 the following error got displayed:

        Sophos Management Server -- Installation failed

It a new installation with the database located on a different server.

OS is Windows 2008 R2.

Sophos_server64msi:

....

MSI (s) (08:C0) [13:51:58:268]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:268]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:268]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.MFC,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:268]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:268]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:284]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.MFC,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:284]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:284]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:284]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.MFC,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:284]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:284]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:315]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:315]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:315]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:315]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:315]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:315]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:330]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.CRT,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:330]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:330]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:330]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.CRT,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:330]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:330]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:346]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.ATL,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:346]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:346]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:346]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.ATL,type="win32-policy",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:346]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:362]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:377]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.ATL,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:377]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:377]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:377]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.ATL,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (08:C0) [13:51:58:377]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (08:C0) [13:51:58:377]: MsiProvideAssembly is returning: 1607
MSI (s) (08:C0) [13:51:58:408]: Note: 1: 2318 2:  
MSI (s) (08:C0) [13:51:58:408]: No System Restore sequence number for this installation.
MSI (s) (08:C0) [13:51:58:408]: Unlocking Server
MSI (s) (08:C0) [13:51:58:408]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 13:51:58: INSTALL. Return value 3.

....

MSI (s) (08:C0) [13:51:58:627]: Note: 1: 1708
MSI (s) (08:C0) [13:51:58:627]: Product: Sophos Management Server -- Installation failed.

MSI (s) (08:C0) [13:51:58:642]: Windows Installer installed the product. Product Name: Sophos Management Server. Product Version: 5.2.0. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.

MSI (s) (08:C0) [13:51:58:658]: Deferring clean up of packages/files, if any exist
MSI (s) (08:C0) [13:51:58:658]: MainEngineThread is returning 1603
MSI (s) (08:9C) [13:51:58:658]: No System Restore sequence number for this installation.
=== Logging stopped: 8/26/2013  13:51:58 ===
MSI (s) (08:9C) [13:51:58:658]: User policy value 'DisableRollback' is 0
MSI (s) (08:9C) [13:51:58:658]: Machine policy value 'DisableRollback' is 0
MSI (s) (08:9C) [13:51:58:658]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (08:9C) [13:51:58:658]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (08:9C) [13:51:58:658]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (08:9C) [13:51:58:658]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (08:9C) [13:51:58:658]: Restoring environment variables
MSI (s) (08:9C) [13:51:58:658]: Destroying RemoteAPI object.
MSI (s) (08:4C) [13:51:58:658]: Custom Action Manager thread ending.
MSI (c) (EC:D8) [13:51:58:674]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (EC:D8) [13:51:58:674]: MainEngineThread is returning 1603
=== Verbose logging stopped: 8/26/2013  13:51:58 ===

I appreciate your  help.

Regards,

Ingo

:42884


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  • 0

    Thanks for the information! :smileyhappy:

    lichti wrote:

    I had the same error.

    There are quite a few logs on this thread mentioning a various errors.  Which error did you get and where did you get it?

    If you can let me know how the problem appeared to you and the path of troubleshooting that lead to finally changing password charactors we can add this to our knowledgebase.

    :49182

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    Thanks for the information! :smileyhappy:

    lichti wrote:

    I had the same error.

    There are quite a few logs on this thread mentioning a various errors.  Which error did you get and where did you get it?

    If you can let me know how the problem appeared to you and the path of troubleshooting that lead to finally changing password charactors we can add this to our knowledgebase.

    :49182

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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