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Uninstalling sophos cmd line

Does any one know how to uninstall sophos through the cmd line. We are uninstalling sophos then reinstall sophos since none of the fixes for the Shh/Updater-B false positive if working for us we are trying to do this through sccm so we dont have to go to every termial.

Thanks in advance

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0 sdengscherz over 11 years ago

Hello,
as Sophos products are based on MSI installers you could use a batch file which executes the contents in the "UninstallString" of the affected Sophos product in the registry:
"HKLM\Software\Microsoft\Windows\Currentversion\Uninstall\PRODUCTID"
For me (german), Sophos AV contains "MsiExec.exe /X{15C418EB-7675-42BE-B2B3-281952DA014D}", so to silently uninstall simply execute "MsiExec.exe /X{15C418EB-7675-42BE-B2B3-281952DA014D} /qn".
-sd
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0 cptjck28 over 11 years ago

Thanks for the Info but it look like reg address is differernt on each machine and have a lot of machine to do
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0 sdengscherz over 11 years ago

Hello,
afaik the MSI GUIDs are unique for the product only and not different on different machines.
-sd
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0 QC over 11 years ago
Basically correct, -sd, two additions though:
on 64bit systems the Sophos ProductGuids (except for the Patch Agent) are under HKLM\Software\Wow6432Node\Microsoft\Windows\Currentversion\Uninstall\
the 32bit and 64bit versions of the Patch Agent have different ProductGuids
Christian
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0 JoltCube over 11 years ago

Morning cptjck28, do you have a case ticket raised as we may be able to help you with your issue. If so please link it here and i will get someone in support to get back to you.
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0 ruckus over 11 years ago
If you do decide to uninstall the article at the end of my post may help. However please ensure you have first tried the recovery options from the newer articles:

Recovery instructions for Sophos Enterprise Console

Recovery instructions for Sophos Control Center

Recovery instructions for Standalone Computers

To uninstall: How to uninstall Sophos Endpoint Security & Control from the command line or with a batch file
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