Sophos XG Firewall - License activation unavailable (error XG-00151). See KB-000043485 for the latest updates.

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Unable to disable tamper protection/option is greyed out

My company took over local IT support for a small medical practice and the old IT company left their Sophos Endpoint Protection installed on one of the computers.  I have gotten them on the phone and we tried to remove it, but the option to disable the tamper protection is greyed out.  We were logged in as a local admin and we have the tamper protection password but it won't allow us to enter it anywhere.  How can we remove the software?



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