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How to connect outside-of-network endpoints/clients to sophos enterprise console?

Alex Plevell

Hi guys,

I've been doing a ton of research and am still at a lost on how to proceed.  We currently have Sophos Enterprise Console and endpoints only show up when they are connected to the network either directly or on VPN.  We are having issues because a lot of our users work from home and do not contact the console until they reconnect to the VPN (if at all).  We also have some servers that cannot connect to the VPN.  

How do we get endpoints to contact the console when not connected to the network?  I've read about message relay but still don't completely understand that.  Can someone dummy it down for me, if that's the only way?

Thanks!



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    Hi Alex,

    You can set up a publicly available server that will forward all Sophos endpoint communications to the Enterprise Console.  The endpoints will and can always connect to this publicly available server, whether inside the network or out.  It would be Scenario 1 in this KBA: community.sophos.com/.../50832

  • 0 in reply to MEric

    MEric said:

    Hi Alex,

    You can set up a publicly available server that will forward all Sophos endpoint communications to the Enterprise Console.  The endpoints will and can always connect to this publicly available server, whether inside the network or out.  It would be Scenario 1 in this KBA: community.sophos.com/.../50832

     

     

    Hi Meric,

    I am able to update from the Web CID but still not able to retrieve the machine information in the console.  There's gotta be an easier way to pull this info, right?

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  • 0 in reply to MEric

    MEric said:

    Hi Alex,

    You can set up a publicly available server that will forward all Sophos endpoint communications to the Enterprise Console.  The endpoints will and can always connect to this publicly available server, whether inside the network or out.  It would be Scenario 1 in this KBA: community.sophos.com/.../50832

     

     

    Hi Meric,

    I am able to update from the Web CID but still not able to retrieve the machine information in the console.  There's gotta be an easier way to pull this info, right?

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