Hello Team,
Last week new patches of sophos anti-virus pushed from our main server to all systems. But now its showing error message 'Download of sophos endpoint defence failed from server'. Due to this error count is increased to high on sophos console. It is also found that all 6 sophos application not installed. Can you please assist on this. You help will be appreciated.
Thanks and Regards,
Could you post the relevant logs from the temp folder with the error message, which will help us to check why it is failing to download a specific component? Also, if you force an update from the console to the endpoint, any specific error you find under ALupdate.log (C:\Programdata\Sophos\AutoUpdate\Logs\)?
Shweta
Could you post the relevant logs from the temp folder with the error message, which will help us to check why it is failing to download a specific component? Also, if you force an update from the console to the endpoint, any specific error you find under ALupdate.log (C:\Programdata\Sophos\AutoUpdate\Logs\)?
Shweta
Thank you for providing the logs, I can see below errors while it is trying to download Sophos Network threat protection.
Trace(2019-Jul-31 04:47:18): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "NGVIRUS4P.ressurs.norgesgruppen.no/.../", Error is :Unknown HR: 80004005
Trace(2019-Jul-31 04:47:18): CIDUpdate(CIDDownloadFailed): Sophos Network Threat Protection, http://NGVIRUS4P.ressurs.norgesgruppen.no/CIDs/S004/SAVSCFXP/
It may be worth checking that you have added the MIME types to the list of extensions you serve from your Web Site. Kindly check this article and see if it helps.
Shweta
