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Error 1920. Service 'Sophos Network Threat Protection' (SntpService) failed to start. Win 10 1809 and 1903

Hello all,

please help me with the following problem. Some of our computers has the same error, when trying to update from our SEC 5.5.1.

In windows\temp folder is log file called "sophos network threat protection xxxx" where is this error:

Error 1920. Service 'Sophos Network Threat Protection' (SntpService) failed to start. Verify that you have sufficient privileges to start system services.

it is the same error on some W10x64 1809 and 1903, all of them were upgraded from iso to 1809 some of them gets automatic upgrade from microsoft to 1903 version.

i have tried this https://community.sophos.com/kb/en-us/126957 but it did not help.

i also uninstaled all components of sophos from that computer and reinstaled it again, but it did not help also.

Does anybody have any solution?

Thank you very much and sorry for my bad english.

Radek

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0 DianneY over 5 years ago

Verify that the Base Filtering Engine (BFE) service is started in Services. If it is and you have the C++ Redist installed (based on this), then see if this article helps:

Sophos Central Endpoint: The Sophos Network Threat Protection service fails to start and shows Error 1053 after a Windows OS upgrade

If this still does not resolve, it will be best to raise a Support case if you have not, for further investigation on the issue.

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0 DianneY over 5 years ago

Verify that the Base Filtering Engine (BFE) service is started in Services. If it is and you have the C++ Redist installed (based on this), then see if this article helps:

Sophos Central Endpoint: The Sophos Network Threat Protection service fails to start and shows Error 1053 after a Windows OS upgrade

If this still does not resolve, it will be best to raise a Support case if you have not, for further investigation on the issue.

Thanks!
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0 Sterling Diligence over 5 years ago in reply to DianneY

Hi Dianne, thank you for your responce.

BFE service is up and running. C++ Reidst installed.

i have tried delete and readd this key:

[HKEY_CLASSES_ROOT\AppID\{C092D533-8791-42F8-8EBE-DB116F79B4B7}]
"LocalService"="SophosNtpService"

but nothing helped.

Is possible to find any "total uninstall tool" for Sophos AV Endpoint securit, to delete all folders and registry hives? And try it again?

Thank you
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0 DianneY over 5 years ago in reply to Sterling Diligence

Try the steps here: Sophos Central Endpoint and Central Server: How to uninstall Sophos using the command line or a batch file

If that does not help, please start a Support ticket and they should be able to assist with fully uninstalling Sophos.

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