Hi,
We have a Server running 2012 R2 which developed a fault where Sophos was failing to update.
Our Ops team decided to rip it out and install again but it fails to install with:
Product: Sophos Anti-Virus -- Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
I have ripped out all Sophos directories and registry entries (barring the multitude in HKEY_CLASSES_ROOT) to no avail.
We can install software from other vendors so its not the installer service itself.
The MSI log that's generated has the following:
MSI (c) (B8:68) [15:07:08:832]: Doing action: MigrateFeatureStates
Action 15:07:08: MigrateFeatureStates. Migrating feature states from related applications
Action start 15:07:08: MigrateFeatureStates.
Action ended 15:07:08: MigrateFeatureStates. Return value 0.
MSI (c) (B8:68) [15:07:08:832]: Doing action: ExecuteAction
Action 15:07:08: ExecuteAction.
Action start 15:07:08: ExecuteAction.
MSI (c) (B8:68) [15:07:08:832]: PROPERTY CHANGE: Adding SECONDSEQUENCE property. Its value is '1'.
MSI (c) (B8:68) [15:07:08:832]: Grabbed execution mutex.
MSI (c) (B8:68) [15:07:08:832]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (B8:68) [15:07:08:832]: Switching to server: CONFIG="C:\ProgramData\Sophos\Sophos Anti-Virus\Config\" INFECTED="C:\ProgramData\Sophos\Sophos Anti-Virus\INFECTED\" LOW="C:\ProgramData\Sophos\Sophos Anti-Virus\INFECTED\Low\" LOGS="C:\ProgramData\Sophos\Sophos Anti-Virus\logs\" SAFESTORE="C:\ProgramData\Sophos\Sophos Anti-Virus\Safestore\" TEMP="C:\ProgramData\Sophos\Sophos Anti-Virus\Temp\" CACHE="C:\ProgramData\Sophos\Sophos Anti-Virus\Cache\" LOGS1="C:\ProgramData\Sophos\Sophos Data Control\logs\" LOGS2="C:\ProgramData\Sophos\Sophos Device Control\logs\" LOGS3="C:\ProgramData\Sophos\Sophos Tamper Protection\logs\" INSTALLDIR="C:\Program Files (x86)\Sophos\Sophos Anti-Virus\" INSTALLDIR_WIN32="C:\Program Files (x86)\Sophos\Sophos Anti-Virus\" INSTALLDIR_X64="C:\Program Files (x86)\Sophos\Sophos Anti-Virus\" INSTALLDIR_HOME="C:\Program Files (x86)\Sophos\Sophos Anti-Virus\" SOPHOS_ANTI_VIRUS="C:\Program Files (x86)\Sophos\Sophos Anti-Virus\" ALLUSERSPROFILE="C:\" TARGETDIR="C:\" USERPROFILE="C:\" RESOURCES="C:\ProgramData\Sophos\Sophos Anti-Virus\" NEW_DIRECTORY3="C:\ProgramDa
MSI (c) (B8:68) [15:07:08:832]: Note: 1: 1719
MSI (c) (B8:A0) [15:07:08:848]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (B8:68) [15:07:09:981]: Product: Sophos Anti-Virus -- Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
MSI (c) (B8:68) [15:07:09:981]: Back from server. Return value: 1601
MSI (c) (B8:68) [15:07:09:981]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B8:68) [15:07:09:981]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 15:07:09: ExecuteAction. Return value 3.
Action ended 15:07:09: INSTALL. Return value 3.
The truncated 'NEW_DIRECTORY3="C:\ProgramDa' looks odd but other than that i can't see anything of any use.
Advice welcomed.
Geoff
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