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Windows 10 v1903 Logoff issues

Mark Lobsinger

Hello,

We are testing Windows 10 V1903.

When we logoff from the Windows 10 Desktop it goes to a Black screen and the computer is unresponsive, can't even ping the desktop.   A hard reboot is necessary to get back in.   At first I thought it was video card related but same thing happened on 4 different machines.    When we uninstall the Sophos Endpoint, windows acts as it should and logging off is possible.

I have seen the memory issues with regards to V1903 but not this.   Has this been reported and is it an issues with anyone else?

I have created a ticket.

Thanks again,

Mark



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  • +1 in reply to jak

    Has anyone tried the following:

    Global exclusions:
    https://cloud.sophos.com/manage/config/settings/scanning-exclusions

    Add Exclusion of type "Exploit Mitigation (Windows)"

    Click "Application not listed?"

    Add in
    $system32\fontdrvhost.exe

    and choose to not protect this application as per below:


    Does this help?

    It would be worth checking that the version of HMPA installed has a build number (last 4 figures) is 1045 or later for this to work.  This can be seen in Sophos Endpoint Self Help and in Central under the "Installed component versions" expandable link per device.

    Regards,
    Jak

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