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Installation fails withour Error or Gui

Playa Mizusy

Hi, ime trying to install Sophos Endpoint for the first Time on a pretty fresh Installation of Win 10 1809.

The installation fails within a Second without showing the Gui or an Proper Error in the Logs

There is not Firewall or other AV installed.

 

Here is the Log and a Record of Proccess Monitor in multiply Formats showing everything the installer exe did > mega.nz/



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  • 0 in reply to Playa Mizusy

    Hello  

    Ensure that you have installed all of the current Windows updates on this server.

    Another thing to check, as the new installer checks for certs:
    Open up mmc > File > Add Snap-in > Certificates > Computer account > OK.. OK... OK..
    Expand certificates > Trusted Root Certification Authorities and compare with a machine that does install.  Add any certs that are missing.

    Once added, try installing again.

Children
  • 0 in reply to DianneY

    >Up to Date

    >Imported all Certs from the other PC

    Dident work, everything is the same.

    To be sure i deleted every File and Reg Entry containing "Sophos", but that dident help.

     

    BTW, its an Desktop not a Server

  • 0 in reply to Playa Mizusy

    Hello  

    Send us the newest CloudInstaller log, maybe something has changed in it since the last change you have made?

    EDIT: Also check to see if UAC is set to HIGH. I've seen that that was the issue a couple of times.

     

    Thanks!

  • 0 in reply to DianneY

    Thanks,

    UAC is set to the lowest Value.

    Here is the Log, the last Lines seem identical

    Fullscreen SophosCloudInstaller_20190612_192157.log Download 
    2019-06-12T19:21:57.3374465Z INFO : Stage 1 command-line options:
2019-06-12T19:21:57.3374465Z INFO : ---
2019-06-12T19:21:57.3374465Z INFO : Quiet mode on: 0
2019-06-12T19:21:57.3374465Z INFO : Automatic Proxy detection disabled: 0
2019-06-12T19:21:57.3374465Z INFO : No feedback mode on: 0
2019-06-12T19:21:57.3374465Z INFO : Dump feedback enabled: 0
2019-06-12T19:21:57.3374465Z INFO : Bypass competitor removal: 0
2019-06-12T19:21:57.3384449Z INFO : Using CRT catalog file path: --
2019-06-12T19:21:57.3384449Z INFO : Only register endpoint with Central: 0
2019-06-12T19:21:57.3394445Z INFO : Log messages between endpoint and Central: 0
2019-06-12T19:21:57.3394445Z INFO : Log command-line passed to executables: 0
2019-06-12T19:21:57.3394445Z INFO : Using custom server: --
2019-06-12T19:21:57.3394445Z INFO : Using custom stage 2 filename: --
2019-06-12T19:21:57.3394445Z INFO : Using cloud user: --
2019-06-12T19:21:57.3394445Z INFO : Using cloud group: --
2019-06-12T19:21:57.3394445Z INFO : Overriding computer name: --
2019-06-12T19:21:57.3394445Z INFO : Overriding computer description: --
2019-06-12T19:21:57.3394445Z INFO : Overriding domain name: --
2019-06-12T19:21:57.3394445Z INFO : Language will be set to: --
2019-06-12T19:21:57.3394445Z INFO : Using message relays: --
2019-06-12T19:21:57.3404434Z INFO : Proxy address: --
2019-06-12T19:21:57.3404434Z INFO : Proxy user name: --
2019-06-12T19:21:57.3404434Z INFO : Using custom customer token: --
2019-06-12T19:21:57.3404434Z INFO : Using specified products: --
2019-06-12T19:21:57.3404434Z INFO : Using certificates from the MCS app data folder: 0
2019-06-12T19:21:57.3404434Z INFO : ---
2019-06-12T19:21:57.3464405Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/latest.tar.gz
2019-06-12T19:21:57.3504365Z WARNING : WinHttpGetProxyForUrl returned: 12180
2019-06-12T19:21:57.3504365Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2019-06-12T19:21:57.3514369Z INFO : Set security protocol: 00000800
2019-06-12T19:21:57.3514369Z INFO : Opening connection to downloads.sophos.com
2019-06-12T19:21:57.3514369Z INFO : Request content size: 0

     

    Just an Idea, can i maybe run the Stage 2 Installer without the Stage 1 Installer?

    Downloading from http://downloads.sophos.com/full/central/windows/business/installer/latest.tar.gz works fine in my Bowser, just the installer seems to fail

  • 0 in reply to Playa Mizusy

    Hello  

    That's probably not recommended since Stage 1 also gets information like Management Communications System (MCS) server instance it connects to, a registration token and where to get the stage 2 installer. You might want to check Application Event Logs to see if there are any crashes logged there. Please raise a Support case to have this issue reviewed further, and be ready to provide SDU logs (after gathering all requested logs), a Process Monitor Log (All Events, saved as PML), and possibly a Wireshark capture while running the installation.

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