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SOPHOS EDNPOINT INSTALLATION FROM CACHE SERVER FAILS TO INSTALL

Zadok

I downloaded SOPHOS installer from my Sophos central account.

When I deployed on PC, it says "installation failed"

 

Pinged the network and it was functioning.

 

There is also an XG firewall connected as proxy to my network. I wouldn't know what the problem is



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  • 0

    Hi,

    Can you attach (drag onto the editor) the last installer log file from:
    C:\ProgramData\Sophos\CloudInstaller\Logs\

    Regards,

    Jak

  • 0 in reply to jak

    2018-03-06T11:33:40.9860351Z INFO : SophosInstall command line: "C:\\Users\\olabiyif\\AppData\\Local\\Temp\\sfl-f8639010\\Setup.exe"
    2018-03-06T11:33:40.9860351Z INFO : Command line: Quiet mode on: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Automatic Proxy detection disabled: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: No feedback mode on: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Dump feedback enabled: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Bypass competitor removal: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using CRT catalog file path: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Only register endpoint with Central: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using custom server: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using custom stage 2 filename: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using cloud user: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using cloud group: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Overriding computer name: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Overriding computer description: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Overriding domain name: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Language will be set to: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using message relays: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Proxy address: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Proxy user name: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using custom customer token: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using specified products: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using certificates from the MCS app data folder: 0
    2018-03-06T11:33:41.0016355Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/latest.tar.gz
    2018-03-06T11:33:43.3572959Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2018-03-06T11:33:43.3572959Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2018-03-06T11:33:43.3572959Z INFO : Set security protocol: 00000800
    2018-03-06T11:33:43.3572959Z INFO : Opening connection to downloads.sophos.com
    2018-03-06T11:33:43.3728963Z INFO : Opened connection to downloads.sophos.com
    2018-03-06T11:33:43.3728963Z INFO : Request content size: 0
    2018-03-06T11:34:04.7098535Z ERROR : WinHttpSendRequest failed with error 12002
    2018-03-06T11:34:04.7098535Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed
    2018-03-06T11:34:04.7098535Z INFO : Cleaning up extracted files
    2018-03-06T11:37:00.0281488Z ERROR : Exception: Failed to download stage-2 archive. Status code: --: Failed to connect with any proxy

  • 0 in reply to Zadok

    Zadok said:

    2018-03-06T11:33:40.9860351Z INFO : SophosInstall command line: "C:\\Users\\olabiyif\\AppData\\Local\\Temp\\sfl-f8639010\\Setup.exe"
    2018-03-06T11:33:40.9860351Z INFO : Command line: Quiet mode on: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Automatic Proxy detection disabled: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: No feedback mode on: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Dump feedback enabled: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Bypass competitor removal: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using CRT catalog file path: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Only register endpoint with Central: 0
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using custom server: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using custom stage 2 filename: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using cloud user: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using cloud group: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Overriding computer name: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Overriding computer description: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Overriding domain name: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Language will be set to: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using message relays: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Proxy address: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Proxy user name: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using custom customer token: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using specified products: --
    2018-03-06T11:33:40.9860351Z INFO : Command line: Using certificates from the MCS app data folder: 0
    2018-03-06T11:33:41.0016355Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/latest.tar.gz
    2018-03-06T11:33:43.3572959Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2018-03-06T11:33:43.3572959Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2018-03-06T11:33:43.3572959Z INFO : Set security protocol: 00000800
    2018-03-06T11:33:43.3572959Z INFO : Opening connection to downloads.sophos.com
    2018-03-06T11:33:43.3728963Z INFO : Opened connection to downloads.sophos.com
    2018-03-06T11:33:43.3728963Z INFO : Request content size: 0
    2018-03-06T11:34:04.7098535Z ERROR : WinHttpSendRequest failed with error 12002
    2018-03-06T11:34:04.7098535Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed
    2018-03-06T11:34:04.7098535Z INFO : Cleaning up extracted files
    2018-03-06T11:37:00.0281488Z ERROR : Exception: Failed to download stage-2 archive. Status code: --: Failed to connect with any proxy

     

    That is the log file created after last installation attempt

  • 0 in reply to Zadok

    Found an answer already.

     

    It was in the fourth line from the bottom

     

    2018-03-06T11:34:04.7098535Z ERROR : WinHttpSendRequest failed with error 12002

     

    It was a proxy problem. Was able to fix this with a command on my CMD

     

    For 32bit

    Ensure your command prompt is like this

    c:\Windows\System32

    netsh winhttp set proxy proxy-server="http=your proxy server: your proxy port;https=your proxy server: your proxy port"
     
    netsh winhttp set proxy proxy-server="http=your proxy server: your proxy port;https=your proxy server: your proxy port
     
    64-bit:
    cd C:\Windows\SysWOW64 [press enter]
     
    netsh winhttp set proxy proxy-server="http=your proxy server: your proxy port;https=your proxy server: your proxy port"
     
     

    Thank you

Reply
  • 0 in reply to Zadok

    Found an answer already.

     

    It was in the fourth line from the bottom

     

    2018-03-06T11:34:04.7098535Z ERROR : WinHttpSendRequest failed with error 12002

     

    It was a proxy problem. Was able to fix this with a command on my CMD

     

    For 32bit

    Ensure your command prompt is like this

    c:\Windows\System32

    netsh winhttp set proxy proxy-server="http=your proxy server: your proxy port;https=your proxy server: your proxy port"
     
    netsh winhttp set proxy proxy-server="http=your proxy server: your proxy port;https=your proxy server: your proxy port
     
    64-bit:
    cd C:\Windows\SysWOW64 [press enter]
     
    netsh winhttp set proxy proxy-server="http=your proxy server: your proxy port;https=your proxy server: your proxy port"
     
     

    Thank you

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