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Update failing with multiple errors

Faisal Raza1

Hello,

I am facing serious issue with Sophos support. We have 1000+ machines with different errors are failing updates.

Below the errors are listed. Please advise if someone can help in this.

1.    Failed to install Sophos System Protection: Error code 80070643 [0x00000067]
2.    Failed to install SAVXP: The MSI has failed [0x00000067]
3.    Failed to install SAVXP: A previous version could not be uninstalled [0x00000067]
4.    ERROR: Could not find a source for updated packages [0x00000071]
5.    Updating failed because no update source has been specified [0x0000006e]

Would highly appreciate if you please help on this issue.

Thanks

Regards

Faisal



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    Hello Faisal,

    these are quite different errors, basic articles exist which should get you started and/or help you to group different errors and create an individual post for each group. Otherwise a thread can get very convoluted. So, in the future please .... Thanks.

    Anyway, 1.-3. are installation errors, the relevant logs are in %windir%\Temp\, the naming should be obvious. Please see this article for troubleshooting MSI logs. A possible reason for 3. is that the cached installer file (xxxxxx.msi in %windir%\Installer\) has disappeared for some reason. In the Uninstall log you see which version (most likely 10.7.2) should be uninstalled. The solution is to copy the 10.7.2 Sophos Anti-Virus.msi to the installer cache with the sought for name.

    4. is normally temporary, happens when AutoUpdate starts its cycle but the network connection is not yet fully up, should clear after the next update attempt

    5. this is a weird one, especially when the endpoint shows the correct location(s) in the console; some infrastructure (internal Sophos communication) error on the endpoint; reinstalling is perhaps the fastest method to solve it

    Christian

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  • 0

    Hello Faisal,

    these are quite different errors, basic articles exist which should get you started and/or help you to group different errors and create an individual post for each group. Otherwise a thread can get very convoluted. So, in the future please .... Thanks.

    Anyway, 1.-3. are installation errors, the relevant logs are in %windir%\Temp\, the naming should be obvious. Please see this article for troubleshooting MSI logs. A possible reason for 3. is that the cached installer file (xxxxxx.msi in %windir%\Installer\) has disappeared for some reason. In the Uninstall log you see which version (most likely 10.7.2) should be uninstalled. The solution is to copy the 10.7.2 Sophos Anti-Virus.msi to the installer cache with the sought for name.

    4. is normally temporary, happens when AutoUpdate starts its cycle but the network connection is not yet fully up, should clear after the next update attempt

    5. this is a weird one, especially when the endpoint shows the correct location(s) in the console; some infrastructure (internal Sophos communication) error on the endpoint; reinstalling is perhaps the fastest method to solve it

    Christian

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