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license no longer working on UTM Home Edition

randomguy

license id: 413505

registration date: 29 July 2012

home use only

updates are working, and the firewall is working, but all my remote vpn and tunnels are not working... when i go to the "ssl" under "Site to site vpn" it shows the tunnel but its all grayed out and on the top it says "Licensing Info - This page is disabled as you either do not have a relevant subscription or the relevant subscription has expired!"

i dont see where it says expired anywhere on the licensing page, just says "disabled" under each section under base license info. see attached screen shot.

please help, is there a simple fix or should i just re get a new license? i thought they were for "lifetime" and didn't have an expire date. 

:1021494


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    Thanks randomguy, I was getting the engineering team to look at your issue, I am glad support helped as it sounds like they know what the issue would be and helped you quickly. I will look to create a KBA to inform users about the 3year renewal and I will also add this as a future enhancement to display properly when the 3 years is almost up. Thanks again!
    :1021523
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  • 0
    Thanks randomguy, I was getting the engineering team to look at your issue, I am glad support helped as it sounds like they know what the issue would be and helped you quickly. I will look to create a KBA to inform users about the 3year renewal and I will also add this as a future enhancement to display properly when the 3 years is almost up. Thanks again!
    :1021523
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