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Sophos Anti-Virus for Linux Basic Installation aborted. Scanning error [0x0004021e]

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Installation aborted. Scanning error [0x0004021e]

RicardoPalacios over 8 years ago

I'm trying to install Antivirus for Linux version 9.10 and I always get this error message:

Fetching free update credentials.
Installing Sophos Anti-Virus....
Installation aborted.
Scanning error [0x0004021e]

I'm running Ubuntu 14.04.3 LTS, but I've tried also in Ubuntu 15.04 with the same result.

Installing directory is default one: /opt/sophos-av

¿Anybody knows how to avoid this error?

Thanks in advance.

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0 MargitMeyer over 8 years ago

I've got the same problem with this version. Last thursday the installation still worked fine.
Any ideas?
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0 RehaanRaja over 8 years ago

Same problem.

Is there no solution? I emailed their tech support and they replied that they can't provide any support as the product is free.

Was pretty reasonable.

But I was hoping they'd some place on their website where we could enter our error messages and be told what they mean. I mean why provide an error code if the code is meaningless to the end user?

Anyways.
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0 cchupela over 8 years ago

I also have same problem with CentOS 6.x. Worked fine last week for me as well.
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0 MarkToshack over 8 years ago

Hello,

Thank you for your patience, we are aware of the fix within the installer. A fix has been built and rigorously tested and are working to release it as soon as we possibly can.

I will update this thread with more information as soon as I know from engineering.

Kind regards,

Mark
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0 MarkToshack over 8 years ago

The fix actually completed testing and was released yesterday, please can you re-download the installer and try again.
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0 MarkToshack over 8 years ago

I have moved this from the Sophos free tools forum to the Sophos Anti-Virus for Linux Basic section.
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