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Updating failed because WindowsCloudClean is missing

Mark Hicks

I'm seeing this with a few desktops where it is not updating because of this error.  I've searched the web and knowledgebase and not finding any reference to this.  Has anyone run into it?  This is running on Sophos Central using the Sophos Advanced Endpoint with InterceptX.



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  • 0

    Forwarding message I received from another user --

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    Hello William , 

    Just to let you know that all my PC's now seem to be updating without any issues. I'm still waiting for a good response from Sophos , but they seem more baffled than us at the moment. 

    But , maybe this is a huge coincidence , maybe not,  I received an upgrade firmware version for my Sophos UTM Firewall . Installing this firmware and rebooting the firewall seems to have done the trick! But like I said , maybe its a coincidence! 

    Just wanted to let you know as maybe it can help you.

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    My response --

    Hello

    Glad to hear that -- I have been wanting to do the FW upgrade on my Sophos UTM Firewall -- I performed the update and i am no current on both of my appliances to 9.504-1.   I hope that will help.  As of this email I am still waiting to hear from Sophos -- last friday they wanted to work with me today.  I am pretty frustrated with their response and will be talking to my Account manager about this.

    Keep posted for updates.

     

    **** UPDATE as of 20:09 PST *****

    All of my PC's are now updated as well -- It appears that the FW upgrade to my UTM Firewall resolved the issue.   Still waiting to hear from Sophos

     

    Hope this helps

     

    Regards

     

     

  • 0 in reply to William Najarro

    Hi Guys,

    We now have 3 clients with this issue. One is sitting behind a Sophos UTM the other 2 are not.

    We installed on a clean PC behind a "simple" BTHomeHub and got the same issue.

    The client with the UTM is on 9.503, it may be worth upgrading to 9.504 and see if it changes anything, we have been waiting for a few days to install this update just in case of issues, and there seem to be a few on the community blog.

    R

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  • 0 in reply to William Najarro

    Hi Guys,

    We now have 3 clients with this issue. One is sitting behind a Sophos UTM the other 2 are not.

    We installed on a clean PC behind a "simple" BTHomeHub and got the same issue.

    The client with the UTM is on 9.503, it may be worth upgrading to 9.504 and see if it changes anything, we have been waiting for a few days to install this update just in case of issues, and there seem to be a few on the community blog.

    R

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