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Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update.

Paul Hutchings

We see this a fair bit for no obvious reason and no common reason i.e. mix of clients, mix of locations, internet access works.

Doesn't appear to have any practical impact other than being an annoyance in the logs.

Any ideas what's causing it please?



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Parents
  • 0

    Update log

     

    Time: 06/12/2016 10:51:07
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 5176
    Thread ID: 1696
    Time: 06/12/2016 10:51:07
    Message: Downloading phase completed
    Module: Update
    Process ID: 5176
    Thread ID: 1696
    Time: 06/12/2016 10:51:07
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 5176
    Thread ID: 1696
    Time: 06/12/2016 10:51:01
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 5176
    Thread ID: 1696
    Time: 06/12/2016 09:51:07
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 3596
    Thread ID: 1196
    Time: 06/12/2016 09:51:07
    Message: Downloading phase completed
    Module: Update
    Process ID: 3596
    Thread ID: 1196
    Time: 06/12/2016 09:51:07
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 3596
    Thread ID: 1196
    Time: 06/12/2016 09:51:01
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 3596
    Thread ID: 1196
    Time: 06/12/2016 09:47:31
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 2280
    Thread ID: 5020
    Time: 06/12/2016 09:47:31
    Message: Downloading phase completed
    Module: Update
    Process ID: 2280
    Thread ID: 5020
    Time: 06/12/2016 09:47:31
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 2280
    Thread ID: 5020
    Time: 06/12/2016 09:47:25
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 2280
    Thread ID: 5020
    Time: 06/12/2016 08:51:08
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 5032
    Thread ID: 4952
    Time: 06/12/2016 08:51:08
    Message: Downloading phase completed
    Module: Update
    Process ID: 5032
    Thread ID: 4952
    Time: 06/12/2016 08:51:08
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 5032
    Thread ID: 4952
    Time: 06/12/2016 08:51:01
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 5032
    Thread ID: 4952
    Time: 06/12/2016 06:46:27
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 3724
    Thread ID: 3728
    Time: 06/12/2016 06:46:27
    Message: Downloading phase completed
    Module: Update
    Process ID: 3724
    Thread ID: 3728
    Time: 06/12/2016 06:46:27
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 3724
    Thread ID: 3728
    Time: 06/12/2016 06:46:15
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 3724
    Thread ID: 3728
    Time: 09/08/2016 14:51:52
    Message: WARNING: Restart needed for updates to take effect
    Module: SophosUpdate
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:51:52
    Message: Installing phase completed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:51:52
    Message: Product has been successfully installed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:34
    Message: Installing Product sau
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:34
    Message: Product has been successfully installed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:29
    Message: Installing Product sdu
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:29
    Message: Product has been successfully installed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:29
    Message: To complete the installation of savxp the computer must be restarted
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:44:39
    Message: Installing Product savxp
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:44:39
    Message: Product has been successfully installed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:42:33
    Message: Installing Product mcsep
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:42:33
    Message: Downloading phase completed
    Module: Update
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:38:56
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:38:45
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 2256
    Thread ID: 1960
     
Reply
  • 0

    Update log

     

    Time: 06/12/2016 10:51:07
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 5176
    Thread ID: 1696
    Time: 06/12/2016 10:51:07
    Message: Downloading phase completed
    Module: Update
    Process ID: 5176
    Thread ID: 1696
    Time: 06/12/2016 10:51:07
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 5176
    Thread ID: 1696
    Time: 06/12/2016 10:51:01
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 5176
    Thread ID: 1696
    Time: 06/12/2016 09:51:07
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 3596
    Thread ID: 1196
    Time: 06/12/2016 09:51:07
    Message: Downloading phase completed
    Module: Update
    Process ID: 3596
    Thread ID: 1196
    Time: 06/12/2016 09:51:07
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 3596
    Thread ID: 1196
    Time: 06/12/2016 09:51:01
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 3596
    Thread ID: 1196
    Time: 06/12/2016 09:47:31
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 2280
    Thread ID: 5020
    Time: 06/12/2016 09:47:31
    Message: Downloading phase completed
    Module: Update
    Process ID: 2280
    Thread ID: 5020
    Time: 06/12/2016 09:47:31
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 2280
    Thread ID: 5020
    Time: 06/12/2016 09:47:25
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 2280
    Thread ID: 5020
    Time: 06/12/2016 08:51:08
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 5032
    Thread ID: 4952
    Time: 06/12/2016 08:51:08
    Message: Downloading phase completed
    Module: Update
    Process ID: 5032
    Thread ID: 4952
    Time: 06/12/2016 08:51:08
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 5032
    Thread ID: 4952
    Time: 06/12/2016 08:51:01
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 5032
    Thread ID: 4952
    Time: 06/12/2016 06:46:27
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 3724
    Thread ID: 3728
    Time: 06/12/2016 06:46:27
    Message: Downloading phase completed
    Module: Update
    Process ID: 3724
    Thread ID: 3728
    Time: 06/12/2016 06:46:27
    Message: ERROR:   Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 3724
    Thread ID: 3728
    Time: 06/12/2016 06:46:15
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 3724
    Thread ID: 3728
    Time: 09/08/2016 14:51:52
    Message: WARNING: Restart needed for updates to take effect
    Module: SophosUpdate
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:51:52
    Message: Installing phase completed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:51:52
    Message: Product has been successfully installed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:34
    Message: Installing Product sau
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:34
    Message: Product has been successfully installed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:29
    Message: Installing Product sdu
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:29
    Message: Product has been successfully installed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:49:29
    Message: To complete the installation of savxp the computer must be restarted
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:44:39
    Message: Installing Product savxp
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:44:39
    Message: Product has been successfully installed
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:42:33
    Message: Installing Product mcsep
    Module: Install
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:42:33
    Message: Downloading phase completed
    Module: Update
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:38:56
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 2256
    Thread ID: 1960
    Time: 09/08/2016 14:38:45
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: SophosUpdate
    Process ID: 2256
    Thread ID: 1960
     
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