Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 11 replies
  • Subscribers 17 subscribers
  • Views 3404 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Quick Assist

Andrea Gatt

Good morning,

We have Sophos at work and we discovered recently that Quick Assist is being blocked by Web Control. Seems to be a new thing because there were no changes in the systems. Can you please help and/or provide a solution?

Thanks & Regards,
Andrea



This thread was automatically locked due to age.
Parents
  • 0

    Hi,

    what version of XG are you running? You will need to add more exceptions to the web - exceptions list for MS. You should be able to see the details in log viewer - web.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    We do not have a Sophos XG, we just have the Sophos software which is blocking quick assist. This is new it was working fine up until a week or more. I have whitelisted on Sophos the web paths that Sophos accesses but issue still persists. When I switch off web control it works.  

Reply
  • 0 in reply to rfcat_vk

    We do not have a Sophos XG, we just have the Sophos software which is blocking quick assist. This is new it was working fine up until a week or more. I have whitelisted on Sophos the web paths that Sophos accesses but issue still persists. When I switch off web control it works.  

Children
No Data
Unfiltered HTML