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Quick Assist

Andrea Gatt

Good morning,

We have Sophos at work and we discovered recently that Quick Assist is being blocked by Web Control. Seems to be a new thing because there were no changes in the systems. Can you please help and/or provide a solution?

Thanks & Regards,
Andrea



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  • 0

    Hi,

    what version of XG are you running? You will need to add more exceptions to the web - exceptions list for MS. You should be able to see the details in log viewer - web.

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0

    Hi,

    what version of XG are you running? You will need to add more exceptions to the web - exceptions list for MS. You should be able to see the details in log viewer - web.

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

Children
  • 0 in reply to rfcat_vk

    We do not have a Sophos XG, we just have the Sophos software which is blocking quick assist. This is new it was working fine up until a week or more. I have whitelisted on Sophos the web paths that Sophos accesses but issue still persists. When I switch off web control it works.  

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