I am trying to install Sophos Endpoint Client on a VM running Windows 11 (22H2 - 22621.525).I want to create a gold image.The installation completes without errors. After that the status says "No Sophos security products installed".See screenshots. Only the core agent is installed. Sophos Intercept X is missing.
See screenshots and logs.
What is going wrong here?
Thank you for reaching the community forum,
Does this VM has an existing Sophos endpoint before but got uninstalled? If so? You may need to uninstall this Endpoint first by running the Sophos ZAP tool?You can also follow the below steps to force update the endpoint and install the remaining components.
This is a new created VM. I installed Windows 11 today.So there is no old Sophos installation.
I'm gonna try the solution below.
Edit:C:\ProgramData\Sophos\AutoUpdate\data\warehouse, doesn't exist. So i can't rename it.
Problem persists."No Sophos security products installed" on main page.
When viewing the device in Sophos Central, under the "Protection" column what is shown?
Everything looks normal
Does Sophos require windows updates to be enabled?I have temporarily disabled this.
As long as windows updates have been completed relatively recently, you should not encounter any issues.
I suggest checking the following log file to see if there are any errors.- C:\ProgramData\Sophos\Sophos UI\Logs\SophosUI.Net.log
What may also help is to kill the "Sophos UI.exe" process from Task Manager, then launch ProcessMonitor, and re-open it. You will need to stop Tamper Protection to do so. Filtering Process monitor for the process "Sophos UI.exe" will allow you to see if there are any Registry Read errors when the process is trying to obtain data to be displayed.