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Setup won´t start properly


I try to install the Endpoint Agent, but the setup won´t start properly.
You can see the process for one second, than it´s gone, no window, nothing.

'C:\ProgramData\Sophos\CloudInstaller\Logs' does not exist.

Facing that issue on several old Win 7 x86 machines and a WinSRV 2012 R2.

Thank you in advance!

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  • Thank you for reaching the community forum.

    Can you confirm if you have an extended support subscription for your win7 devices? have you tried downloading a fresh package from central and initiate the installation? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

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