Sophos Endpoint active but client not showing in cloud devices page

Question

Good day I have a client that was offline for a while, last update in August 2022 - Now it's not showing in Sophos Cloud Devices page, and I cannot uninstall or re-install because tamper protection is on. Any idea on what I can try to resolve without having to format the machine. 
 Below link to Diagnostics export uploaded from the machine: 
 https://sdu-feedback.sophos.com/prod/f0036797-5ba0-4d55-8a77-78d42e032f19_2022-11-18-09-29-41.zip

EMK · Accepted Answer

If it was deleted, can you see a record in the the report: Recover Tamper Protection passwords - Shows the recently deleted devices, to enable the recovery of Tamper Protection passwords. 
 https://cloud.sophos.com/manage/reports/deleted-devices/create 
 As linked from https://cloud.sophos.com/manage/logs-and-reports 
 If you can get the TP password for it that would help. 
 If not deleted, can you see it when you go to the following URL: 
 https://cloud.sophos.com/manage/devices/computers/0f307679-b50a-d455-a877-874de230f291/summary

Sophos Endpoint active but client not showing in cloud devices page

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