Good dayI have a client that was offline for a while, last update in August 2022 - Now it's not showing in Sophos Cloud Devices page, and I cannot uninstall or re-install because tamper protection is on.Any idea on what I can try to resolve without having to format the machine.
Below link to Diagnostics export uploaded from the machine:
https://sdu-feedback.sophos.com/prod/f0036797-5ba0-4d55-8a77-78d42e032f19_2022-11-18-09-29-41.zip
If it was deleted, can you see a record in the the report:Recover Tamper Protection passwords- Shows the recently deleted devices, to enable the recovery of Tamper Protection passwords.
https://cloud.sophos.com/manage/reports/deleted-devices/create
As linked from https://cloud.sophos.com/manage/logs-and-reports
If you can get the TP password for it that would help.
If not deleted, can you see it when you go to the following URL:
https://cloud.sophos.com/manage/devices/computers/0f307679-b50a-d455-a877-874de230f291/summary
Try changing the view to "All" from the "Recently online" drop-down menu.
HiThank you, this was the solution. Device has been deleted by another admin, and I was able to recover the Tamper Protection Password from here to resolve the issue.Much Appreciated.
Glad it was still in the list. Thanks.