Unable to completely uninstall Sophos agent on MAC 12.6

Question

We have a few Macs in our environment and the agent quit updating on all of them when 12+ was installed. I uninstalled the product using the following guide and it ran successfully: 
 https://support.sophos.com/support/s/article/KB-000035097?language=en_US 
 I went to reinstall, and it says that the product is still installed. I then did every step in the following articles, with no success 
 https://support.sophos.com/support/s/article/KB-000035182?language=en_US 
 https://support.sophos.com/support/s/article/KB-000033340?language=en_US 
 https://support.sophos.com/support/s/article/KB-000035045?language=en_US 
 
 There aren't any system extensions and when I search for sophos nothing even populates. Please advise.

Qoosh · Accepted Answer

Hi Jim , 
 Thanks for reaching out to the Sophos Community Forum. 
 After uninstalling normally, the system extensions may still be present. You&rsquo;ll need to reboot the device for the removal of the extensions to complete. I suggest running the following command via Terminal to check if they&rsquo;re left behind. If you see any entries beginning with "com.sophos" you will want to remove these. - systemextensionsctl list 
 The following Recommended Read shares further guidance on how to do so. - HOW TO: Remove System Extensions 
 You can also try the following script taken from the Sophos Home website . 
 #!/bin/bash
echo “Remove Sophos Home”
sudo pkill -9 “Sophos*”
sudo rm -r /Library/Sophos\ Anti-Virus
sudo rm -r /Library/LaunchDaemons/com.sophos.*
sudo rm -r /Library/LaunchAgents/com.sophos.*
sudo rm -r /Library/Preferences/com.sophos.*
sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log
sudo rm -r ~/Library/Logs/Sophos\ Anti-Virus/Scans/
sudo rm -r /Library/Application\ Support/Sophos/
sudo rm -r /Applications/Sophos
sudo rm -r /Applications/Sophos\ Anti-Virus.app
sudo rm -r /Applications/Sophos\ Home.app
sudo rm -r /Applications/Remove\ Sophos\ Anti-Virus.app/
sudo rm -r /Applications/Remove\ Sophos\ Home.app/
sudo rm -r /Library/SophosCBR
sudo rm -r /var/db/receipts/com.sophos.*
sudo rm -r /Library/Extensions/Sophos*
sudo rm -r /Library/Frameworks/SAVI-pyexec.framework 
sudo rm -r /Library/Frameworks/SAVI.framework 
sudo rm -r /Library/Frameworks/SophosGenericsCommon.framework
sudo rm -r /Library/Frameworks/SophosGenericsCore.framework

RunDotRunDot · Answer

This is the information that I needed. Thanks

Unable to completely uninstall Sophos agent on MAC 12.6

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