We have a few Macs in our environment and the agent quit updating on all of them when 12+ was installed. I uninstalled the product using the following guide and it ran successfully:
https://support.sophos.com/support/s/article/KB-000035097?language=en_US
I went to reinstall, and it says that the product is still installed. I then did every step in the following articles, with no success
https://support.sophos.com/support/s/article/KB-000035182?language=en_US
https://support.sophos.com/support/s/article/KB-000033340?language=en_US
https://support.sophos.com/support/s/article/KB-000035045?language=en_US
There aren't any system extensions and when I search for sophos nothing even populates. Please advise.
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