We have a few Macs in our environment and the agent quit updating on all of them when 12+ was installed. I uninstalled the product using the following guide and it ran successfully:
I went to reinstall, and it says that the product is still installed. I then did every step in the following articles, with no success
There aren't any system extensions and when I search for sophos nothing even populates. Please advise.
Thanks for reaching out to the Sophos Community Forum.
After uninstalling normally, the system extensions may still be present. You’ll need to reboot the device for the removal of the extensions to complete.I suggest running the following command via Terminal to check if they’re left behind. If you see any entries beginning with "com.sophos" you will want to remove these. - systemextensionsctl list
The following Recommended Read shares further guidance on how to do so. - HOW TO: Remove System Extensions
You can also try the following script taken from the Sophos Home website.
echo “Remove Sophos Home”
sudo pkill -9 “Sophos*”
sudo rm -r /Library/Sophos\ Anti-Virus
sudo rm -r /Library/LaunchDaemons/com.sophos.*
sudo rm -r /Library/LaunchAgents/com.sophos.*
sudo rm -r /Library/Preferences/com.sophos.*
sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log
sudo rm -r ~/Library/Logs/Sophos\ Anti-Virus/Scans/
sudo rm -r /Library/Application\ Support/Sophos/
sudo rm -r /Applications/Sophos
sudo rm -r /Applications/Sophos\ Anti-Virus.app
sudo rm -r /Applications/Sophos\ Home.app
sudo rm -r /Applications/Remove\ Sophos\ Anti-Virus.app/
sudo rm -r /Applications/Remove\ Sophos\ Home.app/
sudo rm -r /Library/SophosCBR
sudo rm -r /var/db/receipts/com.sophos.*
sudo rm -r /Library/Extensions/Sophos*
sudo rm -r /Library/Frameworks/SAVI-pyexec.framework
sudo rm -r /Library/Frameworks/SAVI.framework
sudo rm -r /Library/Frameworks/SophosGenericsCommon.framework
sudo rm -r /Library/Frameworks/SophosGenericsCore.framework
Hello, I've installed an Sophos client but the installationit went wrong . I've remove the sophos with the Sophos un-install program.
I want to install it again but got the message "Your system already has the Sophos Endpoint product installed. How can I reinstall the sophos endpoint client?
Thanks for sofar.
Hi Geert de Heer,
I see a similar question posted in a different forum thread, I will be merging these two.
This is the information that I needed. Thanks