Managed Threat Response

Hi David Herring,

Currently, we do not have a Community forum specifically for Managed Threat Response, but you may post your inquiries here.

Great thank you. Is there any plans to allow a case to be opened from the MTR dashboard? 

Hi,

To clarify, do you mean a case with the MTR team or an incident case in Central?

With the MTR team. In other words, from the cases option within the MTR dashboard.

With the MTR team. In other words, from the cases option within the MTR dashboard.

I know we're making some changes. I am not sure if this would be part of that. Let me check for you.

We are adding the ability to directly create a case for the MTR operators from the central console, I expect that feature to be enabled in Sept/October.  Stay tuned and more will be announced on the community forum for MDR here: https://community.sophos.com/mdr-community-channel/