Hi,
[please excuse my potential mistakes, I'm French]
The SSP service is crashing from time to time causing the PC to be isolated from the network for a few minutes.
This keep happening on my computer and a few of my (IT team) colleagues.
I can see the event ID 7031 in my windows event viewer.
What else can I do to solve this problem ?
Hi MdMAgglo,
Thank you for reaching out to the Sophos Community. It's hard to say exactly what's causing the service to crash without analyzing the logs. I highly recommend opening a support case for this one so we can collect the necessary logs and troubleshoot further. You may open a support case through our portal or call the Support hotline number.
Let me know if you have further questions. Thank you.
Hi MdMAgglo,
Thank you for reaching out to the Sophos Community. It's hard to say exactly what's causing the service to crash without analyzing the logs. I highly recommend opening a support case for this one so we can collect the necessary logs and troubleshoot further. You may open a support case through our portal or call the Support hotline number.
Let me know if you have further questions. Thank you.
