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Multiple computers getting netio.sys BSOD after 2022.2.1.9 update

We're having an outbreak of DRIVER_IRQL_NOT_LESS_OR_EQUAL BSOD's in driver NETIO.SYS. Netio.sys caused BSOD's are usually tied to network drivers but that doesn't make sense because this started happening all of a sudden on multiple computers. These are fully patched/updated Windows 10 Pro computers. The common thing we're seeing is Sophos was updated to version 2022.2.1.9 around 7/20/22 on all of them. Any insight from Sophos on if the blue screen of death crashes are being caused by the latest version of Sophos?

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BBallLAL over 2 years ago in reply to Matthew Marsh +5

Yes, it's mindblowing that it would take a multi billion $ company this long to fix it. At least have an option for those affected by bad sofwtare updates to rollback to the previous version instead of…

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0 Roman Heider1 over 2 years ago

Hello, we have here the same problem, clients (HD, DELL) with 2022.2.1.9 crahes 1-4 times per day with a BSOD, NETIO.SYS+d460...
a update of all network Driver help on some clients, the update of Cisco AnyConnect Client to the last version make no different.
we reinstall also Sophos but this help also nothing on the next day BSOD again. ....
any help please?
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0 FormerMember over 2 years ago in reply to Roman Heider1

Roman Heider1 I am from JamesM-Sophos team, if you can collect a full memory dump and an SDU log, along with what the user was doing at the time of the BSOD then we can get this looked at. If you have a support case open please send me a PM with that ticket number
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0 Sophos User5716 over 2 years ago in reply to FormerMember

hello Nicholas, i will send you the dumps via message
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0 LHerzog over 2 years ago in reply to Sophos User5716

removed by LHerzog
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0 JamesM-Sophos over 2 years ago in reply to Sophos User5716

Hello.

It is Sophos policy not to download from file share links what may be sensitive data, especially when posted publicly. If there is a support ticket open (which hopefully has been PM'd to NicholasP), then please e-mail support@sophos.com with that ticket number in the subject line, asking for how to submit the dumps.

Alternatively, PM myself or Nicholas the case number and your e-mail, and we can provide you with this information directly from the case.

As LHerzog mentioned, it is a bad idea to publicly post dumps like this, as they can contain sensitive information. Please remove the links from your post.
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0 JamesM-Sophos over 2 years ago in reply to Sophos User5716

Hello.

It is Sophos policy not to download from file share links what may be sensitive data, especially when posted publicly. If there is a support ticket open (which hopefully has been PM'd to NicholasP), then please e-mail support@sophos.com with that ticket number in the subject line, asking for how to submit the dumps.

Alternatively, PM myself or Nicholas the case number and your e-mail, and we can provide you with this information directly from the case.

As LHerzog mentioned, it is a bad idea to publicly post dumps like this, as they can contain sensitive information. Please remove the links from your post.
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