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Discussions Sophos Endpoint network threat protection disable-wifi issue

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Sophos Endpoint network threat protection disable-wifi issue

John Abraham2 over 2 years ago

Hi All,

Recently some of our laptops got the issue with wifi, which is not connecting to internet also not taking IP address.

after disabling Sophos network threat protection, it started working normally, wifi connected.

we have reported to Sophos and is under investigation.

Did anyone have the same issue? what is the reason.?

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0 GlennSen over 2 years ago

Hello John,

Thank you for reaching us, With regards to this, we have an ongoing issue related to wifi and our internal team is currently working with it. You may also refer to this community post related to the mentioned issue. https://community.sophos.com/intercept-x-endpoint/f/discussions/134995/pc-cannot-connect-to-any-wi-fi---sophos-endpoint-is-not-allowing-it

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 GlennSen over 2 years ago

Hello John,

Thank you for reaching us, With regards to this, we have an ongoing issue related to wifi and our internal team is currently working with it. You may also refer to this community post related to the mentioned issue. https://community.sophos.com/intercept-x-endpoint/f/discussions/134995/pc-cannot-connect-to-any-wi-fi---sophos-endpoint-is-not-allowing-it

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 John Abraham2 over 2 years ago in reply to GlennSen

Thanks for your reply..

currently we just turnoff network protection on those affected laptops. Does it will affect to any security issue.

when we can expect the solution..
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0 Sophos User930 over 2 years ago in reply to John Abraham2

Should only need to disable IPS. I have added a post to the page detailing what you can do as a user or Central admin.

https://community.sophos.com/intercept-x-endpoint/f/discussions/134995/pc-cannot-connect-to-any-wi-fi---sophos-endpoint-is-not-allowing-it
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0 John Abraham2 over 2 years ago in reply to Sophos User930

Got the solution, thank you Sophos team,
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