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Sophos Intercept X Advanced For Server - Update Fail

I found the update failed error in week at server 2019 and server 2012 R2. I tried at least 2 times to restart these servers. But, the error is still. In the Events - it shown "sophos autoupdate XG failed to install".

Status - Update Failed . Please contact IT.

Events - Sophos AutoUpdate XG Failed to install.

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Sophos User930 over 2 years ago in reply to Andre Soares +1

If this is SAU updating SAU, then the Sophos AutoUpdate install log will be in \windows\temp\ If this is from a fresh install running the Central installer the logs for AutoUpdate will be under %temp…

0 Andre Soares over 2 years ago

I have the same problem:
Failed to install SAUXG: general error
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0 Sophos User930 over 2 years ago in reply to Andre Soares

If this is SAU updating SAU, then the Sophos AutoUpdate install log will be in \windows\temp\

If this is from a fresh install running the Central installer the logs for AutoUpdate will be under %temp%\

Can you attach them to this post? The SAU component is still MSI based so the SAU log contents will look like a MSI log.
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