Network Threat Protection is blocking VPN Client

Hi all,

we are using Sophos Central Intercept X Advanced on our client PCs and laptops.

When laptop users are not on site they connect via vpn client "ShrewSoft". However, the Sophos Network Threat Protection is blocking the connection. If I temporarily disable NTP, it works well.

I tried to set some exceptions in Central regarding the VPN software, for example I completely excluded the C:\Program Files\ShrewSoft\ folder from real time scans. But without success.

Can someone please tell me how to set up the correct exceptions so NTP isnt blocking anymore?

Thanks in advance!!


[edited by: Aktuator at 8:23 AM (GMT -7) on 11 May 2022]