I installed the SophosSetup.sh on an Linux server (openSUSE Leap 42.1 (x86_64))
This software is governed by the terms and conditions of a licence agreement with Sophos Limited Installation process for Sophos Linux Protection started Attempting to connect to Sophos Central Successfully verified connection to Sophos Central Downloading base installer (this may take some time) Finished downloading base installer Running base installer Product will be installed to: /opt/sophos-spl Installation complete, performing post install steps Registering with Sophos Central Now managed by Sophos Central
But in the Sophos Central i got this messge: Installation von Sophos Linux AntiVirus fehlgeschlagen: Product ServerProtectionLinux-Plugin-AV failed to install.
In the log i found only this
{ "rigidName": "ServerProtectionLinux-Plugin-AV", "productName": "Sophos Linux AntiVirus", "installedVersion": "", "downloadVersion": "1.0.5.19", "errorDescription": "Product ServerProtectionLinux-Plugin-AV failed to install", "productStatus": "INSTALLFAILED" },but where can I search for the reason of the failed installation?Thanks
Hi Michael,
Thanks for reaching out to us. You can find logs in the following directory.- /opt/sophos-spl/logs/
For plugin specific logging, you will need to navigate into:- /opt/sophos-spl/plugins/<plugin…
For plugin specific logging, you will need to navigate into:- /opt/sophos-spl/plugins/<plugin>/log/
It may be easiest to analyze the logs off of the box by running the diagnose command.- /opt/sophos-spl/bin/sophos_diagnose