Realtime protection seems to cause Outlook crash

Hello,

after updating the Sophos Central Enpoint Agent and rebooting the client, Outlook is crashing right after startup.

This problem occurred on several clients.

After a while of testing, I found out that the real-time protection is causing the issue.

When the service is disabled, Outlook works fine.

Also, I just disabled the Remote Files option in the central policy, applied it and Outlook functions as normal with real-time protection turned on.

OS: Windows 10 Pro (Build 19044.1645)

Endpoint Agent Version:

Core Agent: 2.20.13 (2.20.11 as well)

Endpoint Advanced: 10.8.11.4

Sophos Intercept X: 2.0.24

License: Intercept X Advanced with XDR

Installed Office 64-Bit: Microsoft 365 Apps for Enterprise (Version 2203 Build 16.0.15028.20228)

Is someone having the same issue?

Kind regards

Tobias

Parents
  • Same problem here too. We had a custom DLP policy, we removed all users from it so they went back to the default/baseline DLP policy (that wasn't configured) and that seems to have resolved our issue for now. We logged with Sophos who asked us to run a diagnostics tool on one of our machines but the workaround was already in place at this point and it wasn't impacting everyone for some reason - I couldn't replicate it on my own machine/profile. People who had issues opening Outlook also had issues downloading files via Chrome/IE.

    I've asked support if it's a known issue and if a fix is on the way but not heard back, also pointed them in the direction of this thread showing others having the same issue.

Reply
  • Same problem here too. We had a custom DLP policy, we removed all users from it so they went back to the default/baseline DLP policy (that wasn't configured) and that seems to have resolved our issue for now. We logged with Sophos who asked us to run a diagnostics tool on one of our machines but the workaround was already in place at this point and it wasn't impacting everyone for some reason - I couldn't replicate it on my own machine/profile. People who had issues opening Outlook also had issues downloading files via Chrome/IE.

    I've asked support if it's a known issue and if a fix is on the way but not heard back, also pointed them in the direction of this thread showing others having the same issue.

Children