According to this post and comments made in it, these rollouts should be complete and devices should be updated fully to the new architecture, however my entire fleet still hasn't updated. The new agent seems to be rolled out but devices still have the Sophos Anti-Virus component. Can we get a status update on this or a method to force it. I get tired of having to continually monitor if these changes have rolled out for months on end.
The next-gen endpoint architecture has been rolled out to 10% of customers and will gradually be released to larger groups. If you're looking to test out the new features sooner, it's possible to enroll a few devices in the EAP Program for Endpoints, likewise for Server OS'.
If you have customers using MSP Flex licensing, the EAP Programs may not be available. In this situation, you can open a case with our support team to request that the customer/you be moved into the appropriate release group to receive the updates right away.
Ah, OK, I know that the client needs a couple of "Update now" after the reboot to switch from SDDS2 to using SDDS3 and remove the orphaned components, in this case SAV.
It also can take a long time to download if under global settings in Central you have the default bandwidth set.
I suspect if you open C:\programdata\sophos\autoupdate\logs\sophsupdate.log.
2022-03-25T14:59:16.484Z [24064:17692] I Performing standard update using SDDS3
2022-03-25T14:59:16.485Z [24064:17692] I Limiting bandwidth to 256 Kbps
Did it take a long time to download all the files over SDDS3? The timestamps of the lines should give it away.
