I have a PC missing from the Sophos control panel - yet the PC has Sophos installed and working.
it's getting updates but has not have a profile pushed to it for quite some time.
it's Tamper protected so is there a way to add the device manually to the cloud console so I can disable tamper?
Hi There,
Thank you for reaching us, When you mentioned cloud console. was the installed endpoint on this machine is also a cloud version? It’s possible to re-register a device on a different dashboard or reregistered to the existing dashboard when it's no longer shown using the "--registeronly" switch via command prompt. However you need to have the tamper protection password first to proceed. If you are no longer able to retrieve the tamper protection password, you may need to manually turn off the tamper protection password by following this knowledge base article. Once Disabled, you can either proceed with uninstalling the endpoint or reregister the endpoint to your desired dashboard where you wish to manage the device.
Hi There,
Thank you for reaching us, When you mentioned cloud console. was the installed endpoint on this machine is also a cloud version? It’s possible to re-register a device on a different dashboard or reregistered to the existing dashboard when it's no longer shown using the "--registeronly" switch via command prompt. However you need to have the tamper protection password first to proceed. If you are no longer able to retrieve the tamper protection password, you may need to manually turn off the tamper protection password by following this knowledge base article. Once Disabled, you can either proceed with uninstalling the endpoint or reregister the endpoint to your desired dashboard where you wish to manage the device.
