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Windows 7 OS Updates blocked since October

MarkWheeler

Hi all.

We have some legacy Windows 7 machines, all with valid ESU licenses from Microsoft.

These machines have been getting and installing updates via our WSUS servers for months without issue.

Recently, we've noticed that they fail to apply OS updates, although updates to other apps (e.g. Office) install without issue.

These installations fail after the 'restarting to apply update' phase.

Uninstalling the Endpoint product allows these updates to be installed without issue.

Anyone else seen anything similar?

Thanks in advance,

Mark



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  • 0

    Hello, we have the same error behavior on a Windows Server 2012 (without R2).

    Only the following procedure helped here as well:
    * Turn off Tamper Protection
    * Stop all Sophos Services
    * Perform the Windows Update
    * Start all Sophos Services

    Thanks

  • 0 in reply to Guenther Reuther

    yup, but even as i replied above, stoping the services isnt a fix on all ...about 1/3 of our W7 clients will work with this method, the others still fail, so only fix is to remove sophos central fully, allow the installs to apply sucessfully and reinstall sophos (but they then have issues when the next set of updates come around)...so something needs to be done via MS in the changes they made to there CU updates for W7 etc from that point..or Sophos need a better way to work round these...im still waiting a reply from there level 3 support worknig with there dev team on this issue..as that current workaround isnt a fix, and is also only a temp workaround each month..for ESU which will be around for another year..we need a perm fix

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  • 0 in reply to Guenther Reuther

    yup, but even as i replied above, stoping the services isnt a fix on all ...about 1/3 of our W7 clients will work with this method, the others still fail, so only fix is to remove sophos central fully, allow the installs to apply sucessfully and reinstall sophos (but they then have issues when the next set of updates come around)...so something needs to be done via MS in the changes they made to there CU updates for W7 etc from that point..or Sophos need a better way to work round these...im still waiting a reply from there level 3 support worknig with there dev team on this issue..as that current workaround isnt a fix, and is also only a temp workaround each month..for ESU which will be around for another year..we need a perm fix

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