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MacOS slowdowns with EAP in Monterey (solved) and extremely slow login with both Big Sur and Monterey

The MacOS Intercept X has some serious problems. (I'm running the latest EAP 10.3.0.)

The last update to Big Sur 11.16.1 went well, but then my first login after the update took 45 minutes to get to the point that all of my apps were up. Ridiculously slow. This was with the current non-EAP version.

Same with Monterey, using Intercept X EAP. It took 15 minutes to get from the login screen to my desktop, and then I went to bed it was taking so long for the applications to fully launch.

Right now, the networkextension is running at 200% CPU continuously, even when network traffic is low, so my fan is running continuously:

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Jonny Rees-Williams over 2 years ago in reply to Qoosh +4

We have 11 macos clients using 10.3.3 that had such poor performance we had to remove Sophos Endpoint. Ticket being raised.

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0 Philip Zhou over 2 years ago

We believe this performance issue most happens on Mac computer with Intel CPUs. I believe the new release of Sophos may make some changes to optimize the M1 chip computers on new MacOs. But at the same time, slow down the Intel based computer. Is that possible we roll back to older version of Sophos?
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0 Philip Zhou over 2 years ago

We believe this performance issue most happens on Mac computer with Intel CPUs. I believe the new release of Sophos may make some changes to optimize the M1 chip computers on new MacOs. But at the same time, slow down the Intel based computer. Is that possible we roll back to older version of Sophos?
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0 Qoosh over 2 years ago in reply to Philip Zhou

Currently we do not have options to permanently assign devices to an LTS (or similar) release of Sophos Endpoint.

The "Controlled Updating" options will allow you to pause updates for up to 90 days, or control which devices receive updates and when updates are made available to them. This is the only option available right now.

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0 Philip Zhou over 2 years ago in reply to Philip Zhou

I have to say we are so disappointed with this performance issue. It has been half year and the issue still not be completely addressed. I was told there is a new EAP can solve this problem and we put many Mac into EAP. But we can not tell whether they are running on EAP or not, because the version number doesn't change. What is the lasted EAP version? Is that ture it addressed the new MacOS performance issue?
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