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MacOS slowdowns with EAP in Monterey (solved) and extremely slow login with both Big Sur and Monterey

The MacOS Intercept X has some serious problems. (I'm running the latest EAP 10.3.0.)

The last update to Big Sur 11.16.1 went well, but then my first login after the update took 45 minutes to get to the point that all of my apps were up. Ridiculously slow. This was with the current non-EAP version.

Same with Monterey, using Intercept X EAP. It took 15 minutes to get from the login screen to my desktop, and then I went to bed it was taking so long for the applications to fully launch.

Right now, the networkextension is running at 200% CPU continuously, even when network traffic is low, so my fan is running continuously:

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Jonny Rees-Williams over 2 years ago in reply to Qoosh +4

We have 11 macos clients using 10.3.3 that had such poor performance we had to remove Sophos Endpoint. Ticket being raised.

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0 Wayne Folta over 2 years ago

OK, another day and I reboot and it took a half hour for most (not all) apps to become responsive. This is sort of crazy: at unknown times having to reboot means being without your computer for 30-60 minutes. About 20 minutes into things, I was able to get into Sophos Endpoint and turn it off. Not sure if that helped or not.

I'm thinking I might need to permanently disable Endpoint until an affirmative fix is documented by Sophos.
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0 Wayne Folta over 2 years ago

OK, another day and I reboot and it took a half hour for most (not all) apps to become responsive. This is sort of crazy: at unknown times having to reboot means being without your computer for 30-60 minutes. About 20 minutes into things, I was able to get into Sophos Endpoint and turn it off. Not sure if that helped or not.

I'm thinking I might need to permanently disable Endpoint until an affirmative fix is documented by Sophos.
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0 Qoosh over 2 years ago in reply to Wayne Folta
Hi Wayne,

The EAP version 10.3.3 is being moved to GA. Could you let me know if your issues were present on 10.3.2 or 10.3.3?

As of March 8th 10.3.3 will be available to all customers. Some of the changes in this release are as follows.

Sophos Scan Extension performance improvements.

Performance improvements to CryptoGuard file backups.

Complete removal of System Extensions during software removal.

Apple unified logging for most components.

Additional support for iStorage secure removable devices.

Stability improvements.

Let me know if you continue to experience issues after this update.
Kushal Lakhan

Team Lead, Global Community Support
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If a post solves your question, please use the "Verify Answer" button.

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0 Jonny Rees-Williams over 2 years ago in reply to Qoosh

We have 11 macos clients using 10.3.3 that had such poor performance we had to remove Sophos Endpoint. Ticket being raised.
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0 Lee Stanford over 2 years ago in reply to Qoosh

We're having the same issues here, on Intel MacBooks only. Monterey 12.2.1, and Sophos 10.3.3. Boot times can be over 45 minutes, then unresponsive in the Finder. Are there any workarounds or suggestions?
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0 George Rayer over 2 years ago in reply to Lee Stanford

Something that may be worth trying is to disable WiFi before shutting down, and seeing if that resolves the issue on boot up.

Also Monterey 12.3 is out, if you can install that.

Just suggestions!
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0 Lee Stanford over 2 years ago in reply to George Rayer

Still working on getting folks to upgrade to 12.3, once they do I'll report back if that helps.

Disabling WiFi before shutting down isn't a realistic workaround, few users are going to remember to do that before restarting. Good tip though, I'll ask folks to try it just to see if it makes a difference.
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