Windows Fileserver suddenly not reachable after Intercept X installation

Hey Everyone,

i have many customers with intercept x advanced on their fileserver. But two of them have big problems. One fileserver is with Windows Server 2008 R2 OS and the other Server 2016.

Both have the same error: When the fileserver is running for a while, the network shares are suddenly not reachable anymore. Nothing helps but only a restart of the windows system. The restart isnt successful, they stuck on "Shutting Down..."-Animation. Only a cold shutdown will help to boot the system and fix the problem for some hours or days.

Even when disabling all Features of the endpoint the problem occurs. Only uninstalling intercept x is an workaround for us, so the "normal" server protection-modules are currently running on the server without hitman pro.

has anyone have the same issue?

i found an old topic on the forum but they dont provide a solution:

https://community.sophos.com/intercept-x-endpoint/f/discussions/94727/issues-with-server-protection-on-file-server

Thanks!