Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 5 replies
  • Answers 1 answer
  • Subscribers 13 subscribers
  • Views 17320 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Some sophos services are not running

Gabriel Ortega

Installed the sophos endpoint however it tells me that some services are not running.

As a first option, remove sophos and restart. I reinstalled and it gave me the same error.
Second step remove sophos by command line restart the computer, reinstalled and the problem continued.

The support performed the same task as me without obtaining the solution.



This thread was automatically locked due to age.
Parents
  • 0

    They are all part of the SAV component.  Can you attach the SAV install logs, E.g.

    %temp%\Sophos Anti-Virus Major Install Log_190219_105238.txt

    %temp%\Sophos Anti-Virus Major CustomActions Log_190219_105238.txt

    Regards,

    Jak

  • 0 in reply to jak

    2019-02-19 11:02:47 Info: Running competitor removal tool
    2019-02-19 11:02:47 Unable to delete registry value: SOFTWARE\Sophos\AutoUpdate\UpdateStatus\CrtResult, assuming it does not exist
    2019-02-19 11:02:47 Searching for third-party security software.
    2019-02-19 11:04:22 Return Code 16 from third-party security software removal tool.
    2019-02-19 11:04:22 ERROR: Unable to remove competitor Anti-Virus.
    2019-02-19 11:04:22 FAILED: Unable to install Sophos Anti-Virus

  • 0 in reply to Gabriel Ortega

    ahh, in that case, what's in the avremove.log in the same directory?

Reply Children
Unfiltered HTML