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Some sophos services are not running

Installed the sophos endpoint however it tells me that some services are not running.

As a first option, remove sophos and restart. I reinstalled and it gave me the same error.
Second step remove sophos by command line restart the computer, reinstalled and the problem continued.

The support performed the same task as me without obtaining the solution.

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0 jak over 5 years ago

They are all part of the SAV component. Can you attach the SAV install logs, E.g.

%temp%\Sophos Anti-Virus Major Install Log_190219_105238.txt

%temp%\Sophos Anti-Virus Major CustomActions Log_190219_105238.txt

Regards,

Jak
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0 jak over 5 years ago

They are all part of the SAV component. Can you attach the SAV install logs, E.g.

%temp%\Sophos Anti-Virus Major Install Log_190219_105238.txt

%temp%\Sophos Anti-Virus Major CustomActions Log_190219_105238.txt

Regards,

Jak
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0 Gabriel Ortega over 5 years ago in reply to jak

2019-02-19 11:02:47 Info: Running competitor removal tool
2019-02-19 11:02:47 Unable to delete registry value: SOFTWARE\Sophos\AutoUpdate\UpdateStatus\CrtResult, assuming it does not exist
2019-02-19 11:02:47 Searching for third-party security software.
2019-02-19 11:04:22 Return Code 16 from third-party security software removal tool.
2019-02-19 11:04:22 ERROR: Unable to remove competitor Anti-Virus.
2019-02-19 11:04:22 FAILED: Unable to install Sophos Anti-Virus
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0 jak over 5 years ago in reply to Gabriel Ortega

ahh, in that case, what's in the avremove.log in the same directory?
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0 Gabriel Ortega over 5 years ago in reply to jak

The problem was

Detected Microsoft Security Client x64 version 4.3.220.0

Uninstall it and rerun the installer again
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0 jak over 5 years ago in reply to Gabriel Ortega

Glad you sorted it. I think you could have just waited for the next update or force an "update now" from the UI and AutoUpdate would have had another retry at installing the SAV component.

Regards,
Jak
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